Bella Salon: Client Reception and Directions

Posted on Mar 20, 2025 in Administration and Management

The Bella Salon: Expert Stylists and Convenient Location

The Bella Salon’s expert stylists and convenient location make it one of the busiest salons in the area. Follow these reception guidelines in the rule book to keep our clients satisfied, even during peak hours.

Reception Guidelines

  • Greet all clients with a friendly smile.
  • Does the client have an appointment? Remember, some services are available by appointment only.
  • Tell a client with an appointment that a stylist will see him or her shortly.
  • Many of our clients are walk-ins. Inform these clients of the wait time.
  • During peak business hours, the wait time can be over an hour, so make sure the client doesn’t mind waiting to see a stylist.
  • If they are prepared to wait, kindly ask these clients to write their names on the sign-in sheet and direct them to the waiting area.
  • Offer waiting clients a cup of coffee or a magazine.

Remember, a satisfied client is more likely to be a repeat client!

Example Client Interaction

Receptionist: Good morning and welcome to The Bella Salon! Hello. Do you have an appointment?

Client: Uh, no, I don’t. I thought I’d just pop in for a quick trim.

Receptionist: Oh well, the wait is going to be about twenty minutes, is that okay?

Client: Sure, that’s fine.

Receptionist: Great. Please write your name on the sign-in sheet, then you can have a seat in the waiting area over there.

Client: All right.

Receptionist: Would you like anything to drink while you wait? Some water, or coffee perhaps?

Client: Oh, uh, no thanks. I’ll just leaf through the magazine on the table.

Directions to The Bella Salon

The Bella Salon is located on the first floor of the Wilshire Building. Nearby landmarks include the Royal Point Hotel and Hancock Park.

From LA International Airport (LAX):

  1. Go straight toward the airport exit on World Way.
  2. Head south on Sepulveda Boulevard toward the Interstate 105 freeway entrance.
  3. Take the ramp onto Interstate 105.
  4. Merge onto the Interstate 110 exit toward LA.
  5. Take the 9th Street exit toward Downtown.
  6. Turn right onto Figueroa Street.
  7. Turn left onto Wilshire Boulevard.
  8. Arrive at 3278 Wilshire Boulevard. Your destination is on the right side of the street.

From Interstate 110:

  1. Take the California 110 South exit toward LA.
  2. Take the 6th Street exit onto Beaudry Avenue toward Wilshire Boulevard.
  3. Turn left onto Wilshire Boulevard. Your destination is on the right.

Example Phone Conversation for Directions

Ken: Thank you for calling The Bella Salon. This is Ken. How can I help you?

Caller: Hi, can you give me directions to the salon?

Ken: Sure. Where are you traveling from?

Caller: Burbank.

Ken: All right. First, take the Interstate 5 freeway heading south.

Caller: Ok, what do I do once I’m on the freeway?

Ken: Head south for about a mile, then onto the Interstate 110 exit heading toward LA.

Caller: Then what?

Ken: Take the 6th Street exit onto Beaudry Avenue toward Wilshire Boulevard, then turn left onto Wilshire Boulevard. Your destination is on the right.

New Extended Business Hours

To our esteemed clients, The Bella Salon is happy to announce new extended business hours to give you all the opportunity to create a new summer look! We will now open earlier and close later in an effort to better meet your needs.

Our doors will open at 9:00 AM and close at 8:00 PM every weekday. We will also be open bright and early every Saturday at 8:00 AM to 5:00 PM. Sundays and holidays, such as New Year’s, will continue to be off days.

The new hours of operation are as follows:

  • Monday-Friday: 9:00 AM – 8:00 PM
  • Saturday: 8:00 AM – 5:00 PM
  • Sunday & Holidays: Closed

The new hours will begin on Monday, June 12th. Regular business hours will continue to be in effect until then. We would like to express our gratitude for your continued patronage.

Signed,

The Bella Salon Management

Example Phone Conversation for Appointments

Receptionist: Thank you for calling The Bella Salon. How can I help you?

Caller: Hi, until what time will you be taking appointments today?

Receptionist: Today, we’ll be accepting appointments until 5:00 PM.

Caller: Hmm, well, I don’t get off work until 6:00. I guess that would be too late, huh?

Receptionist: I’m afraid so, ma’am, but you can schedule an appointment for next Monday. Our summer business hours will be in effect then.

Caller: Oh really? What are the summer hours?

Receptionist: Starting Monday, we’ll be open from 9:00 AM to 8:00 PM every weekday.

Caller: And the weekends?

Receptionist: We’ll be open from 8:00 AM to 5:00 PM on Saturday.

Caller: So I can schedule an appointment for next Monday at 6:30?

Receptionist: Of course. Just give me your name and telephone number.