Business Communication Examples: Phone, Email, Complaint
Phone Conversation: Sales Inquiry
L: Good morning! Martinez S.L. Leandra speaking. Can I help you?
I: Good morning! This is Iván. Can you tell me the price of your new fashion line of shoes, please?
L: Please hold the line.
I: Oh, of course.
L: Ok, I’m back, thank you for holding.
I: Ok, tell me.
L: I’m sorry. I don’t have the price list now.
I: Could you repeat that, please?
L: Yes, I don’t have the price list at the moment.
I: Can I speak with the manager, please?
L: Mr. Jose Antonio is out at the moment.
I: Could you ask him to call me back, please?
L: Of course, thank you for calling.
I: Thank you for helping me, bye.
L: Ok, goodbye Mr. Iván.
Email: Trade Fair Report
To: [Boss’s Name]
From: Leandra Martinez
Subject: Trade Fair Report
Dear [Boss’s Name],
I’m now back in Elda after my trip to Los Angeles. The trade fair was great. It was a really big event, with about 500 companies. There were a lot of new products at the show. And there was a very good presentation by [Company Name] on new technology. I’m writing a detailed report about it now.
How much work did you have last week? Were you busy?
Regards,
Leandra
Email: Complaint Regarding Order
Dear Sir/ Madam,
I am writing to complain about an error in the order of goods that we placed two days ago.
First, your advertisement promised good service and good care of the goods that you sent. You also said that they would be sent in less than three days, but none of that came true because it took a week to arrive, and it came with three broken units.
So, I hope you take steps to ensure this cannot happen again, and you send the three broken goods again.
Yours faithfully,
Leandra Martinez.
Email: Job Application for Secretary Position
Dear Sir/ Madam,
I am writing in response to your advertisement for a secretary in your company. I would like to apply for the position. I am 19 years old and I am studying administration at school, so I am able to begin work immediately.
I feel that I would be suitable for this job because I am sociable, and I like to talk about important aspects of the job with people.
I would like to add that I have excellent phone skills and I am very patient. I am also responsible and hard-working.
I look forward to hearing from you in the near future. Please contact me if you require any further information.
Yours faithfully,
Leandra Martinez.
Days of the Week
Monday – Tuesday – Wednesday – Thursday – Friday – Saturday – Sunday
Months of the Year
January – February – March – April – May – June – July – August – September – October – November – December
Prepositions
On (Tuesday / July 9th)
In (March / summer / the middle of … / the morning/ afternoon/evening )
At (ten o’clock / the beginning/end of… / night / the weekend / Christmas)
Question Words
What – How – When – Where – Who – Why
Chart Types
Bar chart – Pie chart – Table – Graph – Schedule – Agenda – Minutes
Weather
Sunny – Raining – Cloudy – Snowing – Freezing – Windy – Foggy – Thunderstorm
Adjectives
Very nice – Beautiful – Horrible – Miserable – Quite hot – Warm – Quite cold – Cool – One below zero – Minus one
Travel Vocabulary
Accommodation – Transport – Relaxing – Things to do – Nightlife
CV Sections
Personal information – Job applied for – Work experience – Education and training – Personal skills – Communication skills – Computer skills
Gender
Male/ Female