Communication: Key Concepts and Effective Techniques
Final Exam
1. What is Communication?
Communication is a process where we express our feelings or thoughts in different ways. It is also an act of transferring information from one place to another.
2. What are the Different Categories of Communication?
- Verbal Communication
- Non-Verbal Communication
- Written Communication
- Visualizations
3. How Does the Communication Process Occur?
The process starts with an idea. The information is passed from the sender through a communication channel to a receiver (or multiple receivers). The sender must encode the message in an appropriate way for the receiver, so the receiver decodes the information to understand its meaning.
4. What’s a Communication Channel? Examples (4).
A communication channel is the way we choose to communicate. Nowadays, we have multiple communication channels like the internet, radio, telephone calls, face-to-face conversations, text messages, or TV.
5. What is Decoding?
Decoding is a vital skill. It’s when we understand the message in different ways based upon any barriers to communication, our experience, and understanding of the context of the message.
6. What are the Elements of Communication?
- Sender
- Receiver
- Message
- Channel
7. What is Listening Skill?
It is the ability to accurately receive and interpret messages. It is the key to all effective communication.
8. What Does Effective Listening Require?
Listening requires concentration and the use of your other senses – not just hearing the words spoken.
9. What is the Difference Between Hearing and Listening?
Hearing refers to the sounds that you perceive. Listening means paying attention not only to the story but how it is told, the use of language and voice, and how the other person uses his or her body.
10. What Do Non-Verbal Messages Do?
- Convey information about their emotional state.
- Define or reinforce the relationship between people.
- Provide feedback to the other person.
- Reinforce or modify what is said in words.
- Regulate the flow of communication.
11. What is the Difference of Listening for Ideas and Listening Just for Words?
It is the ability to link together pieces of information to reveal the ideas of others. With proper concentration, letting go of distractions, and focus, this becomes easier.
12. What Do We Learn in the Cultural Context?
We can learn to interpret non-verbal communication as we grow up and develop.
13. Why is it Important to Use a Correct Volume and Tone of Voice?
Because a good speaker will use both volume and tone to their advantage to keep an audience attentive; everybody will use pitch, tone, and volume of voice in certain situations – let these help you to understand the emphasis of what is being said.
14. How Does Cultural Context Influence Non-Verbal Communication?
It can make it harder to interpret consciously. However, if you stop thinking about it, you will probably find that you have a very good idea of what someone meant.
15. In Communication, What Does Clarification Involve?
Clarification involves offering back to the speaker the essential meaning, as understood by the listener, of what he has just said.
16. Why is Clarification Important?
Clarification is important because in many situations, especially when what is being communicated is difficult in some way.
17. What is the Purpose of Clarification?
To ensure that the listener’s understanding of what the speaker has said is correct, reducing misunderstanding.
18. What Does Summarizing Involve as an Extension of Clarification?
Summarizing involves a reviewing of what has taken place during the whole conversation.
19. What are the Tools That Active Listeners Use to Enable Them to Demonstrate Understanding and Encourage a Speaker to Talk Openly?
Reflecting, Clarifying, and Summarizing.
20. What Could Reflect Your Voice?
Your voice can reflect if you are a shy person (in the case that you have a quiet voice) or if you are confident.
21. What Does Effective Speaking Concern?
Effective Speaking concerns being able to speak in a public context with confidence and clarity.
22. Mention the Four Aspects of Effective Speaking.
- Accents
- Finding your voice
- The effect on voice and speech
- Vocal production
23. How Can You Improve the Sound of Your Voice?
Through a few simple exercises, where you will need to maintain a certain commitment and practice regularly for a few minutes.
24. Which are the Steps to Get a Good Speech? Describe Each Step.
- Slow down: It is a natural reaction to want to get it over as fast as possible, and this often causes people to stumble over their words.
- Keep your head up: Try not to tuck your chin into the book as your voice is then addressing the floor. Hold your book higher and project your voice.
25. Write the Reasons Why Good Breathing is Essential.
Good breathing is essential for two reasons:
- By using full lung capacity, the breath will support the voice, and the voice will become richer, fuller, and stronger.
- Breathing deeply and rhythmically has a calming and therapeutic effect as it releases tension and promotes relaxation.
26. Which are the Elements of Vocal Production and Why Do We Need Them?
- Volume – to be heard.
- Clarity – to be understood.
- Variety – to add interest.
27. Which are the Variations in Vocal Variety?
- Pace – If speech is too fast, then the listeners will not have time to assimilate what is being said.
- Volume – By raising or lowering volume occasionally, you can create emphasis.
- Pitch – Inflection – Emphasis – When speaking in public, try to convey the information with as much vocal energy and enthusiasm as possible.
- Pause – They can be used for effect to highlight the preceding statement or to gain attention before an important message.
28. What Can a Good Graph Do?
A good graph or chart can show as much as several paragraphs of words.
29. There are Several Different Types of Charts and Graphs. Which are Them?
- Line graphs
- Bar graphs and histograms
- Pie charts
- Cartesian graphs
30. What are the Axes?
They are the lines that run across the bottom and up the side in the graph, so because of that graphs have two axes.
31. What For You Can Use a Graph?
You can use a graph to read off information about how many are in each category without having to refer back to the data table, which may or may not be provided with every graph you see.
32. What is a Histogram?
A histogram is a specific type of bar chart, and the categories are ranges of numbers. Histograms, therefore, show combined continuous data.
33. What is a Pictogram? Give Example.
A pictogram is a special type of bar graph. Instead of using an axis with numbers, it uses pictures to represent a particular number of items. For example, you could use a pictogram for the data above about ages, with an image of a person to show the number of people in each category:
34. Pie Charts. Definition and Use. Give Example.
A pie chart looks like a circle (or a pie) cut up into segments. Pie charts are used to show how the whole breaks down into parts.