Customer Complaints: Flight Disruptions and Order Issues

Posted on Feb 13, 2025 in Administration and Management

Flight Cancellation Complaint

From: Andrea Gil
To: Place On
Subject: Problems with my flight

Dear Sir/Madam,

I am writing to complain about a recent experience on one of your flights. On Friday, August 26, I was booked to travel on flight SI72736 from Seville Airport to the Canary Islands. I had a first-class ticket. However, two hours before the flight, I was informed that it had been cancelled. The reason given was that the plane had an engine failure, and no other plane was available at that time.

The staff was very nice and polite, and they offered me a first-class seat on another flight the next day. I arrived more than 24 hours late and missed a very important work meeting with a client. Unfortunately, the client was very busy and could only reschedule for the following week. This forced me to pay for an extra week of hotel and food, totaling €2,387.

I request compensation for the cost of the extra week and for the inconvenience of being away from my home and work for an extended period.

Yours faithfully,
Andrea Gil

Incorrect Order Complaint

To: shopping@fashion.net
From: Nyurka
Subject: Order #12845

Dear Sir or Madam,

About a week ago, I ordered socks and T-shirts (Order #12845, placed on May 8th). Unfortunately, there were some errors with the order, which I will detail below:

  • I ordered 27 pairs of socks, but 14 pairs were missing. I was also overcharged.
  • I ordered 4 boxes of white T-shirts with blue stripes and 2 boxes of black T-shirts. Most of them arrived torn and in the wrong color.

I would like these problems to be investigated as soon as possible. I request a refund for the overcharged amount and a 40% discount on the order to compensate for the errors.

Kind regards,
Nyurka
Senior Administrative Assistant
Complements and Fashion, Laud Firm

Flight Disruption Complaint

From: Esther Hannon
To: AirEasy
Subject: Problems with my flight

Dear Sir/Madam,

I am writing to complain about a recent experience on one of your flights. On Wednesday, October 13th, I was booked to travel on flight AE3345 from London Heathrow Airport to Madrid. I had a business-class ticket. However, an hour before the flight was due to depart, it was suddenly cancelled. The reason given by your staff at the airport was that the pilot was ill, and no one else was available to fly the plane.

Your staff were polite and professional and offered me a first-class seat on the next available flight. However, because of the cancellation, I arrived eight hours late and missed a very important business meeting with a customer in Madrid. Unfortunately, the customer was very busy and could only rearrange the meeting for two days later. This meant I had to spend an extra two days in Madrid, paying for a hotel and meals. The total additional cost was £545.

I request compensation for these extra costs and for the inconvenience of having to spend two days away from home and my usual place of work.

Yours faithfully,
Esther Hannon