Customer Feedback & Complaints: Gym, Hotels, Meals
Customer Feedback and Formal Complaints
Learning German: Student’s Perspective
Q1: Hi J. Nice to meet you. I have decided to learn German because I need to get a certificate to get into university. However, I don’t really like learning this language. I would prefer to study English.
Q2: I believe that the course is good because the teacher teaches very well and we are only three people in the class. But, on the other hand, I think it’s a drawback that the teacher isn’t a native speaker.
Q3: I would feel happy because the teacher, who isn’t native, can explain the things I don’t understand in Spanish. However, I would also like to have a native teacher. It would be a perfect combination, and I would feel very happy.
Gym Training Cancellation
Informal Email:
Hi John, What do you think about the cancellation of training at the gym? I can’t believe the personal trainer is going away on holiday and we don’t have training. The gym should offer a discount if they plan to go on holiday. What do you think about this proposal? I just signed up and haven’t trained yet! Bye, Luis.
Formal Email:
Dear Sir or Madam, I am writing in relation to the previous email (regarding the new message on our website), and I would like to express my disagreement about the cancellation of the training service.
I feel it is unacceptable to be without training for two weeks. In my case, I am going to this gym for this service, and now I cannot train with anybody.
I would like to suggest two alternatives: First of all, I believe that my personal trainer should be able to go on vacation, but as I pay for this service, I must have another personal trainer. As a second alternative, you should give me a discount for these two weeks without a personal trainer.
I look forward to hearing from you soon. If my recommendation isn’t acceptable, I will look at other personal trainer offers. Thank you for your attention. Yours faithfully, LAMG
Hotel Booking Issues in New York
Q1: Hi J. Nice to meet you. I have joined here because I am looking for a hotel in NY, but I can’t find any hotel within my budget.
Q2: The service is very good, but the prices are very expensive. I would like to travel to NYC, but I don’t find many options on this website.
Q3: I am a new member of Hotel, and I didn’t know about the latest prices. I think that if the prices don’t decrease, people won’t buy on this platform.
Meal Delivery Service (MELS) Fee Increase
Informal Email:
Dear Rick, Sorry, I haven’t written to you for so long, but I have bad news about the platform MELS. We must pay 10% more next month because they said that they need to reduce the high cost involved in delivering the meals. What do you think about the fee increase? I’ve checked other websites on the internet, and I have found FOODSL, and this platform has better prices than MEALS. Well, I have to go now. Bye, Luis.
Formal Email:
Dear Sir or Madam, I am writing in relation to the previous email, and I want to express my disagreement about the 10% increase in the fee for meal orders.
I feel it is unacceptable, and I would like to suggest two alternatives: First of all, I personally believe that if you have to increase the fee, you should give me a discount for the next order. Secondly, If you cannot give a discount, I would like express delivery, for example, within one hour.
I look forward to hearing back from you. If my recommendation isn’t acceptable, I will look at other website platforms. Thank you for your attention. Yours faithfully, LAMG
Positive Feedback on Meal Ordering Service
Q1: Hi J. Nice to meet you. I joined here because I am a kitchen lover, and I would like to taste other types of food. Also, I need help to cook because I don’t have time.
Q2: The service is very good. I placed an order yesterday evening, and today, I received the meals in perfect condition. I love this service.
Q3: I didn’t know this information; I am a new member. I think that the price is good because, in all the restaurants that I know, the price is more expensive and the quality is lower.
Cooking Club Party Cancellation
Informal Email:
Hi Rick, How’s it going? Hey, have you heard they’ve cancelled the party? I’m so disappointed because I’ve already made the dishes I was going to take. They really should have found an alternative kitchen, shouldn’t they? Let me know what you decide to do, and otherwise, we can go out clubbing instead. Luis.
Formal Email:
Dear Secretary, As a keen member of the cooking club, I wish to express my disappointment with the cancellation of the Food Party. Not only have I already prepared my contribution, but I have also been looking forward to sharing and tasting foods from other members. I know that many members feel rather let down by the last-minute notice we have been given.
It seems only fair that you should try and find an alternative location to host the event. Might I suggest contacting another school and explaining the situation? They may agree to lend us their kitchen in exchange for our members assisting them with their festive preparation at Christmastime.
In the event that it proves impossible to find another location, I would appreciate a full refund of the money I have paid for a ticket. I look forward to receiving your reply. Yours faithfully, LAMG