Customer Service Dialogue & Vocabulary: English Language Learning

Posted on May 2, 2024 in Spanish

LISTENING

Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?
Operator: I’ll make sure you get a catalogue too. Is there anything else I can help you with?
Customer 4: No, thank you. Goodbye.
Operator: Goodbye.

VOCABULARY

Phrases:

  • I’ll be right up – I will be upstairs shortly.
  • I’ll be up in just one second – I will be upstairs in a moment.
  • I’ll be right down – I will be downstairs shortly.
  • I’ll be down in just a second – I will be downstairs in a moment.
  • I’ll be right over – I will be there shortly.
  • I’ll be right out – I will be outside shortly.
  • I’ll be out in just a second – I will be outside in a moment.
  • I’ll be right in – I will be there (inside) shortly.
  • I’ll be in in just a second – I will be there (inside) in a moment.
  • I’ll be right back – I will be back shortly.
  • I’ll be back in just a second – I will be back in a moment.

GRAMMAR: MAKING OFFERS

Shall I + Base Verb

Student A

There aren’t any staples left. Shall I order some staples?

There isn’t any paper left for the printer. Shall I order some paper for the printer?

There isn’t any chicken left. Shall I order some chicken?

There aren’t any frozen vegetables left. Shall I order some frozen vegetables?

There aren’t any pizzas left. Shall I order some pizzas?

There isn’t any beer left. Shall I order some beer?

There aren’t any dairy products left. Shall I order some dairy products?

There aren’t any hair products left. Shall I order some hair products?

There isn’t any milk left. Shall I order some milk?

There isn’t any wine left. Shall I order some wine?

Modal Verbs: Can, Will, Shall

  • Can: Expresses possibility (to be able to) or ability (to know how to).
  • Will: Expresses the future tense, often with certainty, decisions, spontaneous actions, or promises. (e.g., “I will survive”)
  • Shall: Used for suggestions (e.g., “Shall we go?”) and offers (e.g., “Shall I go?”).

WRITING: MY FUTURE

Example 1

My future will be to finish all my studies and become independent. Once I find a job with my partner, I would like to have a girl and a boy named María and Hugo. After having my children, I would like to get married in the Maldives. I hope to continue with my work and enjoy traveling all over the world with my family. I will be a fantastic mother for my two children together with my partner. I hope my future comes true!

Example 2

My future in a few years will be to do and enjoy what I like at all times. The first thing will be to finish my studies and one day work as a physical education teacher.

Then, I will become independent and buy my own car so as not to depend on anyone.

I would love to travel and get to know many new places with my family. Finally, I will form a family and enjoy them. It will be great to be able to do what I like and try to get what I want.

VOCABULARY: CUSTOMER SERVICE

Phrases:

  • How can I help you? – How may I assist you?
  • Customer Service – Department that handles customer inquiries and issues.
  • Return – To bring back a purchased item.
  • To hire a person – To employ someone.
  • To fire a person – To dismiss someone from their job.
  • Return Policy – Guidelines for returning purchased items.
  • Dairy products – Milk, cheese, yogurt, etc.
  • Supplier – A company that provides goods or services.
  • Wine – Alcoholic beverage made from fermented grapes.
  • Department stores – Large retail stores with various departments.
  • Toys – Items for children to play with.
  • Home furnishings – Furniture and decor for the home.
  • Women’s fashion and accessories – Clothing and accessories for women.
  • Changing room – A private area to try on clothes.
  • Meeting room – A room for meetings and conferences.
  • Ground floor – The first floor of a building.
  • Perfume and make-up department – Section selling fragrances and cosmetics.
  • The person in charge – The individual responsible for a specific area or task.
  • He’s away – He is not here at the moment.
  • Can I take your number – May I have your phone number?
  • To make sure – To ensure or guarantee something.
  • Madam – A polite term of address for a woman.
  • Necklace – A piece of jewelry worn around the neck.
  • Receipt – A proof of purchase.
  • Policy – A set of rules or guidelines.
  • To keep it – To retain possession of something.
  • Do our best – To make the greatest effort possible.
  • Complain – To express dissatisfaction or annoyance.
  • To hire – To employ someone.
  • Sir – A polite term of address for a man.
  • Set up – To establish or create something.
  • Branch(es) – A local office or division of a company.
  • Delivery – The act of transporting and dropping off goods.