dfghjkl
Which of the following is NOT considered in the service process matrix : Volume
Using technology, such as self-checkouts in grocery stores, to enable customers to complete the service delivery and transaction themselves is most commonly used for: Mass services
John Jones, CEO of Joes Corp., is unhappy because each product his company makes takes a unique route through the facility, so processing times tend to be high. His company most likely has a: Functional layout
Systems that combine automated machines, robots, and material handling systems and are controlled by a single computer are: Flexible manufacturing systems (FMS).
What is the primary objective of line balancing? To match output rates with actual demand
All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT: Easier customization of services
Jones Company has a make-to-order orientation. It most likely does NOT use: Continuous process structure
A bakery has a choice of leasing different types of ovens. Oven A will cost $1,000 per year to lease and operate, plus $0.50 per cake baked. Oven B will cost $3,000 per year to lease and operate, plus $0.40 per cake baked. Find the indifference point at which the annual costs of the two ovens are equal. 20000 cakes
Three processes have the following costs: Process A has a fixed cost of $2,000 and variable cost of $3.00/unit. Process B fixed cost is $4,000 and variable cost is $2.60/unit. Process C fixed cost is $8,000 and variable cost is $2.40/unit. If the projected total demand is for 6,000 units, which process should be used? Process B
An example of an integrative technology is a/an: Enterprise resource planning (ERP) system.
A company needs to produce 1,000 units per day (the day is defined as 8 hours of production). There are six tasks to be completed, with a total task time of 12 minutes. The company should have: 25 workstations
Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout? Fixed-position layout
A company needs to produce 400 units per day (the day is defined as 12 hours of production). There are three tasks to be completed, with a total task time for all three tasks of 6 minutes. The company should have: 4 workstations
Zanda Corp. wants to have a process structure that has cost advantages similar to continuous or repetitive processes, but wants to produce greater variety than those processes normally allow. Zanda should consider: Mass customization
A common goal when designing a functional layout is to: Reduce the time and cost of moving people and materials between departments
Zanadu Corp. has dedicated equipment and workers in a regularly occurring sequence of activities. Zanadu has which type of operations layout? Product layout
Wanda Corp. currently uses a job shop process. It wants to maintain the advantages of this but increase efficiency. Wanda should investigate: Cellular manufacturing
An automated process can be compared to a more labor-intensive process using: Indifference analysis
Which of the following products is most likely to use an assemble-to-order market orientation? An upholstered sofa
An approach that analyzes the interface between customers and service processes is called: Service blueprinting
For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm’s financial performance? Make to stock
If you were developing a service blueprint, how would you classify “delivery of gasoline to a service station”?Support processes
A contemporary process layout in which product “families” with similar processing characteristics are identified and produced on “mini-assembly lines” is referred to as: Cellular layout
Compared to a functional layout, cellular layouts have: Less work-in-process inventory
Which of the following process structures can produce the widest variety of products? Job shop
Which process type is not correctly matched with its descriptive characteristic? Repetitive process-customized products
The use of a tablet computer such as an iPad for a restaurant’s wine list is an example of: Mobility
Choose the service type that is correctly matched with one of its key characteristics: Service factory-facilities and equipment represent a large proportion of total costs
Which of the following types of businesses would most likely use a batch process structure? A company that produces automobile seats
Companies with a make-to-stock orientation are most likely to use which of the following process structures? Repetitive process
A company needs to produce 400 units per day (the day is defined as 12 hours of production). There are three tasks to be completed, with a total task time for all three tasks of 6 minutes. The company should have: 4 workstations
Which of the following products is most likely to use an assemble-to-order market orientation? An upholstered sofa
Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout? Fixed-position layout
An approach that analyzes the interface between customers and service processes is called Service blueprinting
What is the primary objective of line balancing? To match output rates with actual demand