Emotional Intelligence and Human Resources Management
Emotional Intelligence
Emotional intelligence allows us to control our own feelings, understand and deal with the feelings of others, and be effective and satisfied in life. It involves:
- Knowing our own emotions.
- Managing emotions: Liberating ourselves from anxiety, irritation, and melancholy.
- Motivation.
- Empathy.
- Acting according to the relationships of others.
Human Resources (HR)
HR deals with all aspects of the human factor in an organization. Key HR roles include:
1. Organizational and Personal Planner
This involves planning templates as a function of the organization, describing the professional profiles of the company’s employees, designing appropriate workplaces, and defining roles and responsibilities. (Competency management is managing company personnel so that people in the workplace dealing with leadership have broad powers in the sense that they can adapt to all situations in the company).
2. Staff Selection
This involves determining the exact profile of the person to occupy the position, defining standards *ex ante*, recruiting candidates through internal or external selection, conducting the selection process, considering resumes, conducting personal interviews, choosing the candidate that best matches the job, and hiring the person if they have a satisfactory outcome during the probationary period.
3. Knowledge Management
This is the management of intellectual capital in an organization with the purpose of adding value to the products and services offered to the market and achieving competitive differentiation.
Work and the Regulatory Framework
Work is the provision of services for the benefit of a person or company, compensated by the payment of wages. Labor legislation considers that work must satisfy the following characteristics:
- Voluntary: The person decides whether or not to work and where.
- On behalf of another: Work is done for another person who benefits from your job with a salary.
- Remuneration: Work has to be paid; work is done in exchange for a wage.
- Subordination: The person is subject to the decisions of the employer.
The regulatory framework is the set of laws and legislation that determines the working environment. Key elements include:
- Status Report: The fundamental basic norm in the workplace that reflects most of the legal rules involved in working.
- Collective Agreement: An agreement between the company and workers that regulates the characteristics of coexistence and work, and the standards that shall be applicable in an enterprise or industry.
- Employment Contract: An individual agreement between the worker and the company, setting the characteristics of the employment relationship, and expressly and freely stating the wills of both parties.
- Trade Union: An organization formed by workers associated to jointly defend their rights. In the process of collective bargaining with the company, they reach collective agreements.
- Business Organization: Business associations that represent their common interests and agree on collective agreements with unions in collective bargaining.
- Strike: The interruption of work performance by workers in order to impose conditions on the company or put forward a proposal. The target of the strike must be notified, as well as the steps taken, the starting date, and the composition of the committee.