Enhancing Productivity and Quality in Organizations
- What is in your organizations? Meeting the needs of human beings in their struggle for survival on land in the best possible way, that is, in a way that is mild and pleasant.
- Conceptualize quality. A product or service’s quality is one that fits perfectly (perfect design), reliably (without defects), is affordable (low cost), safe (client security), and is available at the right time (term, place, and the right amount) to customer needs. The true criterion of good quality is consumer preference. This is what will ensure the survival of your business: consumer preference for its product over its competitor, today and tomorrow.
- What are the advantages of conceptualizing the relationship between productivity, billing, and costs? Besides taking into account all the company’s internal factors (rate of energy consumption and utilization rate of information), it includes the client as a decisive factor in productivity.
- What is the influence of customer productivity? If the client does not want to buy, however great the company’s efficiency is, productivity drops.
- How to increase the productivity of an organization? A human organization is made up of three basic elements, namely:
- Equipment and materials (“HARDWARE”);
- Procedures, ways of doing things, methods (“SOFTWARE”);
- Human beings (“HUMANWARE”).
Therefore, considering only the internal factors of an organization, productivity can be increased by the inflow of capital and the depth of knowledge.
- What is the importance of a quality program for improving productivity? They are directly proportional. According to Deming, productivity is increased by improving quality.
- How to identify, develop, and retain talent in an organization?
- From the quality of the work presented by observation;
- Training and capacity building;
- Career Path, good wages;
- How to capture the needs of external customers? Through methods and tools that become more sophisticated, such as research to develop new products.
- How to make sure customers’ requirements are met? By increasing the skill level of manpower as a means of enhancing the quality, checking the approval of the product with customers, keeping an open communication channel with customers, and providing technical support whenever requested.
- What is the importance of assessing customer satisfaction in the context of quality improvement? You need to make sure of my client’s satisfaction, whether what I offer is meeting their needs or not. If they are not satisfied, they will not buy it. If they do not buy, I cannot increase my productivity and lose competitiveness in the market, and end up not guaranteeing the survival of the organization.
- What adds cost and what adds value to an organization? The acquisition of HARDWARE AND SOFTWARE adds cost, and investment in HUMANWARE adds value to an organization.
- What drives companies not to perpetuate in the market?
- Loss of your product today due to the launch of another product that is better and cheaper;
- Certain countries, in their desperation to get foreign currency, lowered the world price of your product so that your company lost competitiveness;
- Your competitors are already using new equipment that made the process ineffective to the new level of quality and technology placed on the market.