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1.Work design The process of assigning and coordinating work tasks among employees. 2.DifferentiationThe process of dividing work tasks so that employees perform specific pieces of the work process, which allows them to specialize. 3. Integration The process of coordinating efforts so that employees work together. Good differentiation and integration of work helps organizations increase productivity and improve customer satisfaction. 4. Autonomy The extent to which individual workers have freedom to determine how to complete work.
Greater autonomy provides two potential benefits to organizations:
1. One benefit concerns information: In many cases, front-line workers are closer to customer and products and so they have information that a manager does not have.
2. A second potential benefit of high autonomy is increased motivation. People with a greater sense of autonomy feel more responsibility for their work. High autonomy can create coordination problems.
5. Interdependence The extent to which a worker’s actions affect and are affected by the
actions of others.
Greater interdependence often corresponds with improved performance. When
interdependence is high, people tend to feel greater responsibility for completing their
tasks. People also report higher work satisfaction when their goals and tasks are
interdependent with those of other workers.
One common form of interdependence is sequential processing: Work organized around an assembly line such that the completed tasks of one employee feed directly into the tasks of another employee. Another is, reciprocal processing, Work organized around teams such that workers constantly adjust to the task inputs of others.
The best type of interdependence depends on the work situation:
– Individuals and teams tend to benefit from sequential processes when work activities can be broken into small tasks that do not change. These tasks are often physical.
– Reciprocal processes tend to be optimal when activities are complex and require mental rather than physical inputs.
Explain the steps in the process of job analysis.
Job: A collection of tasks that define the work duties of an employee. 1.Job analysis The process of systematically collecting information about the tasks that workers perform.
Steps in the Job Analysis Process. 1.Determine who will do the analysis and get top management buy in the process. 2.Choose jobs that are critical to the success of the company and have a sufficient number of employees in them. 3.Review what has already been written about the job. One important source of information is the Occupational Information Network. 4.Select job agents, people who will provide job information, such as incumbents supervisors or job analysts. 5.Collect job information through interviews, questionnaires and observations