Essential Communication Skills & Strategic Planning Factors

Posted on Jan 27, 2025 in Other university degrees and diplomas

Essential Communication Skills

What are the main communication skills that we should develop to be good communicators?

The main communication skills that we should develop to be good communicators include:

  • Active listening
  • Clarity and conciseness
  • Non-verbal communication
  • Empathy
  • Confidence
  • Feedback

Strategic Planning Factors

Briefly explain the factors that strategic planning must consider.

The best strategies to achieve objectives are determined by:

  • Resources: elements that must be used to achieve the objective.
  • Actions: what is going to be done to achieve the objectives.
  • People: how many people the company needs and what functions they perform.
  • Control: ensuring no deviations from the objective.

Strategies to Attract Attention

Name and explain 3 strategies we may use to attract the receiver’s attention.

  • Watch the interlocutor: to infer their attitudes and feelings.
  • Use gestures: to show attentiveness.
  • Wait: let the interlocutor present their arguments before speaking.

The Decision-Making Process

Name and briefly explain the decision-making process.

  1. Analysis of the situation: define objectives by seeking present and past information.
  2. Planning and assessment of alternatives: identify and evaluate different options.
  3. Decision and implementation: choose the best option and put it into practice.
  4. Monitoring and evaluation: evaluate if the objective was met; if not, repeat the process.

What is a Company?

What is a company?

A company is a for-profit entity created by a group of people to work together for a common objective. It sells goods or services, and its main purpose is to make money.

It requires capital to acquire assets like vehicles, telephones, and premises. Companies develop internal and external communication systems and are structured into departments.

Group Decision Making

Advantages and Disadvantages of group decision making

Advantages:

  • More and better information with different viewpoints.
  • More and better solutions.
  • Encourages creativity.

Disadvantages:

  • Takes more time.
  • Dilutes individual responsibility.
  • Risk of conformism.

Feedback in Communication

Feedback: It is an element of communication in which the sender becomes the receiver and the receiver becomes the sender.

The main elements of communication are: the sender, the receiver, the message, the channel, the code, the context, and feedback.

Key Vocabulary

Vocabulary

  • Style: our way of thinking and communication, reflected in how we listen and respond.
  • Intent: the underlying purpose of our communication, reflected in our tone and body language.
  • Content: what is being said: information, stories, opinions, ideas.
  • Empathy: ability to put oneself in someone else’s place and share their feelings.
  • Assertiveness: ability to express opinions without fear, while respecting others and solving problems properly.
  • Feedback: in communication, it refers to the sender’s ability to collect the reaction of the recipients and modify the message accordingly.
  • Stability: maintained over time so that they know it.
  • Consistency: must be based on real attributes.
  • Evolution: evolve to adapt to changes in society.