Experienced Help Desk Administrator & Electronics Technician | Bobbi Olver

Posted on May 1, 2024 in Other subjects

Bobbi Olver

216 Columbia St.
Adams, MA 01220
bobbi.olver@gmail.com – 843-259-9377

SKILLS

Computer literate, team leadership, ability to solder to mil-std-2000A, hand assembly, quality control inspection,
ability to work independently.

WORK EXPERIENCE

Help Desk Administrator

GP Strategies Corporation – Pittsfield, MA – February 2016 to September 2017

* Provide first and second level support for all incoming requests via telephone and email.
* Manage the day-to-day operations of a help desk.
* Identify, research, and resolve technical problems.
* Acknowledge receipt of all user requests within defined service levels.
* Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of errors.
* Prepare standard statistical reports, such as help desk incident reports.
* Analyze and evaluate incident reports and make recommendations to reduce help line incident rates.
* Consult with developers to explain software errors or to recommend changes to programs.
* Log detailed descriptions of issues into a trouble ticket system and manage trouble tickets to closure.

Slot Technician

Foxwoods Resort Casino – Ledyard, CT – September 2015 to February 2016

* Diagnose and make repairs on slot machines, including bill acceptors and ticket printers.
* Make repairs on the casino floor using hand tools.
* Provide preventive maintenance on machines, cleaning and checking wires, connections, and buttons.
* Casino environment, customer service.
* Obtained and maintained a Connecticut Gaming License.

Resort Call Center Host/ Villa Agent

Foxwoods Resort Casino – Ledyard, CT – June 2012 to September 2015

* Assisted customers in a fast-paced casino call center environment by making reservations and providing information utilizing reservation-specific software.
* Multi-tasking with headset, multi-line phone, and company-specific software.
* Obtained and maintained a Connecticut Gaming License.

Salesperson/Relief Manager

Waffle House, Inc – North Charleston, SC – July 2007 to June 2012

* Provided service above and beyond customer and company expectations.
* Prepared food to customers’ requests and maintained the cleanliness of the restaurant.
* Assisted fellow team members as needed and provided encouragement when necessary.
* Performed the duties of Manager in their absence, such as weekly food orders, resolving staffing issues, accounting for shift/daily sales, and completing daily paperwork.

Reservations Sales Agent

InterContinental Hotels Group – North Charleston, SC – February 2006 to December 2006

* Assisted customers in a call center environment by making reservations and providing information utilizing reservation-specific software.
* Multi-tasked with headset, multi-line phone, and company-specific software.

Cashier

Wal-Mart Stores, Inc – Goose Creek, SC – August 2005 to February 2006

* Provided customer service as a cashier to assist with purchases.

Cafeteria Server

North Adams Regional Hospital – North Adams, MA – July 2003 to June 2004

* Served cafeteria customers their orders as requested, stocked merchandise, and sanitized dispensers as necessary.

Guest Services Representative

Fairfield’s Berkshire Bentley Brook – Hancock, MA – July 2002 to June 2004

* Addressed hotel guest requests as needed per phone or in-person contact with a reservation or information regarding their stay at the hotel.
* Clarified and resolved, if able, issues that arose in reference to future stays.
* Assisted the Human Resources Director with application processes and training classes.
* Held Team Leader position and coached fellow teammates as necessary for any new procedures that needed to be introduced and performed at our level.

General Manager

Flo’s Country Store – Williamstown, MA – April 2001 to June 2002

* Maintained all operations of a small family-owned convenience store.
* Implemented merchandising and marketing strategies, setting up sales displays.
* Maintained accuracy of all purchases and daily sales, and ordered supplies and stock.

Sandwich Artist/Assistant Manager

Subway Sandwiches & Salads – Des Moines, IA – November 2000 to March 2001

* Prepared sandwiches to order, assisted customers, and baked bread when opening for the day.
* Cleaned and stocked as part of closing duties.

Soft Count Team Member

Lakeside Resort and Casino – Osceola, IA – May 2000 to December 2000

* Began at Lakeside as a slot attendant.
* Provided customer service by hand-paying jackpot wins, filling machine hoppers with coin, and removing bill and coin jams.
* Transferred to Soft Count team in September.
* Accounted for monies removed from slot machines daily under heavy surveillance.
* Involved in a close teamwork environment.
* Maintained an Iowa Gaming License.

Slot Attendant

Prairie Meadows Racetrack and Casino – Altoona, IA – September 1998 to May 2000

* Provided customer service by hand-paying jackpot wins, filling machine hoppers with coin, and removing bill and coin jams.
* Obtained and maintained an Iowa Gaming License.

Assembler/Hand-Solderer

Scott’s Electrokrafts – Andover, CT – January 1997 to June 1998

* Assembled wiring harnesses and hand-soldered circuit boards to customer specifications using small hand and power tools.
* Assisted in implementing and provided training on the surface-mount soldering technique as the company steered in that direction.

Hand-solderer / Quality Control

Tyco Backplanes – Stafford Springs, CT – March 1996 to January 1997

* Assembled and soldered circuit boards by hand from beginning to completion utilizing hand and power tools.
* Transferred to Quality Control.
* Performed inspection of incoming (incomplete) and outgoing (complete) circuit boards using magnifiers, microscopes, micrometers, oscilloscopes, and meters.

Bench Technician

T & M Distributors – Willimantic, CT – May 1995 to March 1996

* Repaired arcade video games, jukeboxes, and dollar bill acceptors using various hand tools, meters, and oscilloscopes.
* Developed a new filing system for the repair department that allowed for improved time management.

Floor Cashier

Foxwoods Resort Casino – Ledyard, CT – July 1994 to May 1995

* Exchanged cash for coin in a casino environment for patrons.
* Obtained and maintained a Connecticut Gaming License.