HR Conference Invitation & Customer Complaint Response
Invitation to Annual HR Conference in Barcelona
Dear Sir/Madam,
I would like to invite you to our annual conference for Human Resources managers. This year, the conference will be held at our offices in Barcelona, Spain, from April 21st to 23rd. Following the meetings, we will have a company dinner.
We would greatly appreciate your attendance, as several important projects require approval, and your input is essential. Our Marketing Director, James Arthur, will also be present.
During these days, in addition to the scheduled meetings, we will also hold team-building activities to foster teamwork within the company.
If you would like to make a presentation, please send us an email with your proposed topic, and I will do my best to accommodate your request. We encourage you to prepare a presentation highlighting the latest innovations within our company.
I look forward to seeing you on April 21st. Please do not hesitate to contact me if you require any further assistance.
Thank you for your attention, and I await your confirmation.
Response to Customer Complaints Regarding Product Quality
Yours faithfully,
Subject: Response About Customer Complaints
Hi John,
Thank you for bringing this issue to my attention. I understand its importance, and I will address it immediately.
After reviewing the complaints, it appears the primary concern is inconsistent product quality, leading to customer dissatisfaction.
To resolve this, we will implement stricter quality control measures throughout the production process. This includes:
- Enhanced material inspection
- Close monitoring during manufacturing
- Thorough product testing before shipment
- Additional training for our team on quality assurance
We aim to have these new procedures in place within the next two weeks. This will involve comprehensive training for all staff and the implementation of improved systems to ensure consistency and excellence.
Please be assured that we are taking these complaints seriously and are committed to improving our product quality. If you require further information or updates, please do not hesitate to contact me.
Best wishes,
Dianna Navarro Bravo
Business Vocabulary
accountable: responsible
accounting: contabilidad
acknowledge: reconocer
advertisement: anuncio
albeit: aunque
allocate: asignar
achieve: aconseguir
merger: fusion
annual leave: vacaciones
apply for a job: solicitar
assess somebody’s performance: evaluar el desempeño
assign / attend / benefit from
at stake: en juego
boost: augmentar
break down: descomponer
break into a market: irrumpir en
bring in: traer / bring up: sacar un tema
carry on: continuar
cash on delivery: contra rembolso
cause for: motivo de
chair a meeting: presidir una reunión
cleanliness
close a deal: cerrar un trato
come up with: proponer
commercial policy: pol comercial
committed: comprometido
complain about: quejarse
comprise: comprender
cut back: reducir
deal/cope with: tratar/hacer frente a
I also propose/ the aim of this report is
in summary/ since desde
therefore por lo tanto / as a result
in order to con tal de/ so that para
due to devido a/ might podria