HR Management Essentials: Personnel, Power, and Communication
HR Management Essentials
1. Personnel Management Activities
Daily activities of the personnel department to optimize HR utilization and achieve organizational strategy. These activities include:
- Stabilization
- Development
- Dismissal
2. Model of Organizational Space
The organizational space encompasses dimensions such as values, goals, structure, organizational climate, and the external environment.
3. Social Groups
A group is a collection of individuals with a common goal, interdependence, and a shared sense of unity.
Types of Social Groups:
- Formal: Created by the organization to achieve objectives. Members collaborate to complete tasks and can be classified as command or task groups, differing in membership and duties.
- Informal: Formed by members themselves, classified as interest or friendship groups, collectively forming the informal organization.
4. Resources of Power for Leaders
Leaders utilize both formal and non-formal resources of power.
5. Active Listening and Nonverbal Communication
Active listening is crucial for effective interpersonal interactions. Employ communication theories, nonverbal cues, and management techniques to enhance communication skills.
Active listening is highly effective in sales and customer service. Nonverbal communication, involving gestures, movement, and touch, is another key strategy. Communication theories suggest that nonverbal cues can strengthen messaging. Combining active listening with nonverbal techniques enhances the communication process in business.
Visual Contact
- Mutual sight
- Sideways glance
- Type of sight
Facial Gestures
Gestures involving eyes, mouth, nose, and face.
Kinetics
Body motion, walking.
Hand Gestures
Hand motions.
Shaking Hands
Political gesticulation – warmth, heartiness. Suitable for friends.
Freezed fish gesticulation – hand as lifeless leg.
Opposite is strong constricted hand – phenomenon of dominance.
Illustrative Gestures
Underlining a sentence.
Semantic Gestures
Directly express words or sentences.
Acoustic Gestures
Information transferred by ears.
Adaptors
Satisfy personal needs.
Haptic
Touch, hand contact.
6. Coaching Principles
Coaching is based on feedback and a focus on the center of attention.
7. Characteristics of Power Culture
Management solves problems and protects staff. The leader is clever, benevolent, and works for the organization and its members. The leader has a strong vision and fair behavior. People are loyal, prioritizing the leader’s wishes. Management is strong and charismatic. People work for their boss, with less need for individual decision-making.
8. Definition of Motivation
Motivation involves internal and external factors that stimulate desire and energy, fostering continuous interest and commitment to a job role or subject, and persistent effort toward achieving a goal.
Theory of Needs
- Lower-order physiological and safety needs are categorized into the existence category.
- Interpersonal love and esteem needs fit into the relatedness category.
- The growth category contains self-actualization and self-esteem needs.
9. Lateral Thinking of a Leader
Lateral thinking involves solving problems through indirect and creative approaches, using non-obvious reasoning and ideas not obtainable through traditional step-by-step logic.
Key Concepts for the Lateral Leader:
- Thinking: The process of forming, conceiving, or resolving in the mind.
- Creativity: The ability to bring something new into being through imagination.
- Innovation: The act of introducing or implementing something new or revolutionary.
10. Elements of Organizational Culture
- Values: General beliefs defining right and wrong or specifying preferences.
- Attitudes: Constructs expressing values and influencing a person’s actions or reactions.
- Behavior: Any form of human action.