ISO 9001: Quality Management and Certification Stages
ISO 9001: Quality Standards and Continuous Quality Management
ISO 9001 refers to quality standards and continuous quality management.
International Organization for Standardization (ISO)
The ISO is an international standardization organization that develops voluntary standards. Its mission is to oversee the development of international standards in manufacturing, commerce, and communication for all types of industries. It primarily focuses on standardizing product standards and ensuring security for international companies, thereby stimulating the exchange of goods and services.
Objectives of ISO
- Prevent: Avoid defects or nonconformities to established requirements.
- Detect: Segregate non-conforming items.
- Correct and Improve: Eliminate the causes of non-compliance and improve processes.
- Demonstrate: Consistently provide evidence and objectives to meet all requirements.
Focus of Management Systems
These are systems that use tools designed to control, eliminate, or mitigate losses in security and the work environment. They generate revenue, profits, avoid losses, and optimize expenditure.
Stages of Certification
- Implementation: These are the steps needed to implement a process or program as planned.
- Certification: This is a recognition of an employee management system of international character, which specifies the requirements for any organization within a management system.
- Audit: A systematic, independent process that seeks documented audit evidence and evaluates it objectively to determine how the audit criteria are met.
Management
This is the process by which we obtain, deploy, and use a variety of basic resources to support the objectives of the organization. It involves systematic action, from planning to verification in the monitoring of objectives, based on coordinated activities to direct and control an organization.
Stages of Management
Organize, plan (a quick explanation), direct, control, document, increase, provide procedures, and register.
Concept of Management
This is a process that is based on:
- Policy: A set of activities intended to guide its purposes and principles, to seek and achieve an overall objective.
- Goal: Associated with political commitment, a macro view of where you want to reach.
- Goals: What is achieved is quantified as you want to perform.
- Management Plan or Program: Activities to be performed to achieve a particular goal.
- Indicators: State managers as having completed the management plan.
Continuous Improvement Cycle (PDCA)
- Plan: Adopt targets, methods, responsibilities, metrics, and timelines to meet the goals set for the long and short term.
- Do: Make an effective implementation of what is planned.
- Check/Control: Carry out assessments of the results to promote further improvements, verifying the results and objectives achieved.
- Act: Act according to the results obtained by repeating the PDCA cycle.
Process Management
A set of actions performed in sequence designed to transform a given product to meet the needs of its customers, resulting in a different product than what entered at the beginning of the process.
Management Systems
An ordered set of elements, rules, principles, and ideas that are ordered and united with a common purpose.
Quality Management
A set of interrelated elements to direct and control the quality of products through the application of policy and quality objectives.
Environmental Management System
A cyclical process of planning, implementation, revision, and improvement of procedures carried out by an organization to comply with environmental objectives.
Process Management Flowchart
Specifications (standards or technical) – Raw materials (water, energy, infrastructure, equipment, tools, economic resources, competent human resources, materials, etc.) – Process (Head, monitoring and control, waste performance indicators, data analysis, measurement, recording) – Product or Service – Customer Satisfaction.
Principles of Quality Management System
These focus on:
- Client: Meeting their needs, fulfilling their requirements, and trying to exceed their expectations.
- Leadership: Setting a purpose in the orientation of the objectives by providing resources for their achievement.
- Process: Achieving results efficiently and effectively by managing and evaluating activities and processes, comparing inputs and outputs.
- Management: Identifying and understanding the overall process.
- Decision-making: Making effective decisions in systems analysis, creating knowledge.
- Profit with the supplier: Creating a partnership to grow together, making a relationship between gains and losses, and associating risks.
Environmental Management System
Reasons to implement:
- Economic: Due to the demands in the creation of global markets, growth in trade with an increased number of suppliers and customers, and specific requirements for insurers and banks.
- Legal: Creating high standards in the environmental area, involving international conventions and emission standards.
- Ethics: Maintaining an image of the company, ensuring responsible management of waste, and achieving sustainable growth.
Implementing an Environmental Management System (EMS)
It is implemented to demonstrate to customers the EMS, reduce incidents that result in legal liability, improve relationships with government permits and approvals, achieve compliance with certification criteria, spread the development and sharing of environmental solutions for natural resources, and optimize costs.