Joseph Juran and Philip Crosby: Quality Philosophies

Posted on Mar 27, 2025 in Business Administration and Management (BAM)

Joseph Juran

  • Do not look for any cultural exchange.
  • Seeking to improve the quality, working within the system.
  • Programs with minimal risk of rejection.
  • Advocate for cost accounting and quality analysis.
  • Higher compliance specifications.

Define Quality

  1. Performance of the product that satisfies the customer.
  2. Suitable for use.
  • Two levels:
  • The mission of the company.
  • The task of each department.
  • Main processes of quality:
  • Plan for quality.
  • Quality Control
  • Improved quality.

PHILOSOPHY OF CROSBY

  • Crosby’s motto is “according to the needs and Quality is free.”
  • Crosby has developed what he called the five Absolute quality. Here are 14 points:
  • 1. Management commitment. Fixed the position of management on the quality and the development of a quality policy direction could cause it taken seriously.
  • 2. Quality Improvement Team. All members, whether part-time due to time commitment. It also indicates that the responsibilities of team members, including:
    1. Develop and operate programs to improve quality.
    2. Fully represent their departments on the computer.
    3. Coordinate and implement quality decisions taken by the team that affect their departments.
    4. Creatively contribute to program quality.
  • 3. Quality measurement. Generate data on current and potential nonconformities and to develop appropriate corrective actions. To overcome the rejection of the different processes, manufacturing or services, suggests three things: recognition of problems, measuring the current state and development of a quality program to reduce rejections.
  • 4. The cost of Quality. A catalyst that brings the team to improve quality full awareness of what is happening
  • 5. Quality awareness. Offer the kind of support to increase the level of concern and interest in quality throughout the staff to understand, recognize and support the reasons for a quality program.
  • 6. Corrective action. There is a need to develop systematic methods to solve the problems mentioned above.
  • 7. Planning Zero Defect (CD). For Crosby (1979) the main points of the CD are planning:
  • 8. Training supervisor. Is needed to ensure that supervisors are able to carry out the duties and responsibilities of the quality improvement program. Indicates that supervisor training is divided into three parts:
    • Training the supervisor to cover the measuring of quality, cost implications of quality, methods of corrective actions and awareness-building action quality.
    • Summary of zero defects program.
    • Do it again.
  • 9. On CD. It means on any given day, a visible connection between the rhetoric and pledges as the months past and the future commitment and understanding of everyone involved, from that point forward. The essential point is that management make a public commitment to quality and that workers do, too
  • 10. Set a goal. It creates a need that motivation and drive to succeed, but needs the full support of management to develop the right system for quality and the goals are an effective way.
  • 11. Elimination of the cause of terror. This is a systematic method of ensuring that the employee may notify the address quality issues that affect them when they do their work.
  • 12. Recognition. Certain that the environment quality, there are other more appropriate forms of recognition.
  • 13. Quality Council. Serve to “meet regularly with professional quality for a planned communication.”
  • 14. Repeat. Emphasizes that quality is continuous improvement.