Key Concepts in Quality Management

Posted on Apr 29, 2025 in Business Administration and Innovation Management

Quality Management System Fundamentals

  1. A quality management system ensures that the organization’s activities are aimed at meeting customer needs.
  2. ISO 9000:2005 describes the underlying rationale of quality management as well as terms and vocabulary.
  3. ISO 9001:2000 specifies requirements for management systems.
  4. One of the ISO 9000 quality principles is the process-based approach.
  5. Regarding quality management system direction: Leadership involves taking initiative and leading cultural change for quality.
  6. Product traceability in ISO 9001:2000 is a requirement that can be excluded if it does not affect the ability to meet customer requirements.
  7. Inspection requirements are checked by: Calibration plan.
  8. After obtaining ISO 9001 certification: Surveillance audits are conducted annually.

Processes in Quality Management

  1. Information on how to perform a particular task is called: Procedure.
  2. A series of interrelated activities performed to achieve a particular result from inputs are called: Processes.
  3. A process indicator: Shows its ability/performance.
  4. A grouping of processes related to the organization’s direction is called: Strategic processes.
  5. An invoice process is an: Operating process.
  6. A human resources process can be considered a: Resource management process.
  7. Process ability is: The ability to obtain an output that meets requirements.

Quality Management Documentation

  1. According to ISO 9000:2005, documents are checked for: Ensuring the latest versions are used.
  2. The documents forming the base of the documented management system pyramid are: Records.
  3. Documentation describing processes and activities is called: Procedures.
  4. Documentation describing the quality management system in relation to policy and objectives is called the: Quality Manual.
  5. Documentation detailing how to perform a task or activity is called: Work Instructions.
  6. Documents used to check product compliance are called: Records.
  7. The result of a design review is documented in: Records.
  8. Actions to analyze causes of product nonconformities are documented in a: Procedure.
  9. Information for a worker to set up a machine is documented in a: Work Instruction.
  10. The organization chart is documented in the: Quality Manual.
  11. The Quality Manual is available to: All the organization, its customers, and partners.
  12. Procedures are available to: Members of the organization who require them.
  13. Records are useful for: Audits.

Quality Models: EFQM and Others

  1. What is EFQM: A European Total Quality Management model.
  2. EFQM is: Self-assessable.
  3. The Malcolm Baldrige model origin is: U.S.
  4. A quality management model focuses on: The functioning of departments.
  5. The EFQM model has: 9 criteria.
  6. Calculating EFQM points: 55 total all / total.
  7. The model used for self-assessment is called: RADAR.
  8. An organization scoring 350 points receives the: Bronze Seal.