Key Concepts in Quality Management and Organizational Excellence
Posted on Mar 16, 2025 in Business Administration and Innovation Management
- Administration Resources: A set of practices used to identify, develop, and implement, in a comprehensive and systematic manner, the resources or inputs of an organization.
- Higher Address: Refers to an organization’s management team, composed of the CEO and the people who report directly to them.
- Training: Activities carried out within an organization to build capacity and skills in people.
- Zero Defects: A philosophy primarily oriented towards quality.
- Competitiveness: An organization’s ability to compete and withstand competition in a comparable market.
- Knowledge: A strategy to meet the needs of users of the services offered by an organization.
- Quality Council: A body focused on defining strategies and policies on quality.
- Process Control: Analyzing school quality variables and reducing process variability.
- Corporate Culture: A set of values, attitudes, and behaviors that unifies an organization with headquarters and branches.
- Skills Development: Focus on creating, in people or organizations, the skills to meet objectives.
- Durability: A quality characteristic that a product maintains over time.
- Eco-efficiency: Optimal use of energy and resources needed to produce a good or service.
- Education: Knowledge transfer activities to increase commitment to the quality program.
- World-Class Companies: Leading organizations with well-above-average performance.
- Approach: Approaches, philosophies, and guidelines of a quality system.
- Quality Evaluation: Methodology used to assign a quantitative value to the maturity of the systems and processes of an organization according to quality principles and values.
- Technical and Economic Feasibility of a Product: This has to do with profitability and the competitive advantages generated.
- Service Guarantee: Refers to the responsibility assumed for the services offered, according to the needs of customers and users, and restitution in case of default.
- Holistic: A global approach used to analyze an organization.
- Implementation: Action to carry out an approach or design of a quality program.
- Efficiency Indicator: A figure resulting from the relationship between good service and its cost. It can also be synonymous with productivity.
- Productive Indicators: Those that provide insight to anticipate changes in customer preferences and end users.
- Quality Infrastructure: Resources that an organization has to conduct a successful program.
- Innovation: A knowledge creation process, resulting in dramatic improvements in a learning organization.
- Inputs: Requirements for a process provided by a supplier.
- Leadership: Behavior and actions that the leader takes to inspire, persuade, or encourage staff and the organization towards achieving the vision.
- Added Value Measurement: The value of the results of a process from entrance to exit, according to satisfying a customer.
- Methodology: The systematic and orderly use of methods and techniques designed to achieve a goal.
- Quality Models: Conceptual abstraction that describes the philosophy and concepts of an organization suitable to its customers.
- Systems Paradigm: Framework that uses the concept of systems to analyze an organization.
