Optimized Business Strategies and Client Communications
Business Plan for “Work & Travel” Travel Agency
Company Details
- Name: Work & Travel
- Location: Cervantes Street, 4 Alcalá de Henares – Madrid, Spain
- Creation Date: November 10, 2009
- Type of Company: Travel agency specializing in corporate trips
Company Activity
Our objective is to help companies save money on travel while ensuring comfort and providing a guarantee of service.
Workforce
Our company employs between 50-70 employees, depending on the season.
Investment
The minimum investment required is between 200,000 and 300,000 euros.
Products and Services
- Flights and train tickets
- Hotel bookings
- Rental cars
- Trip insurance
Product and Service Features
Our main features are comfort and guarantee, all at the lowest cost to the customer.
Product Value
We offer competitive value with total security.
Marketing and Publicity
We utilize advertisements and leaflets.
Production Details
We maintain an attractive website focused on business travel with 24-hour customer support.
Distribution Channels
Our distribution channels include newspapers, specialized magazines, tourism industry congresses, and email marketing.
Risks
A potential risk is the challenge of reaching small companies.
Financial Projections
- Estimated Sales: 1.5 million Euros
- Estimated Profits: 300,000 Euros
Letter of Complaint Regarding Order Delay
Dear Mrs. Harris,
Thank you for your letter dated September 5th and your phone call to our customer service department. The person responsible for the department has contacted us regarding the delivery of your order.
I am sorry that you have not yet received your items. We have received a high volume of orders in a very short time, which has caused delays in several deliveries. To resolve this issue and provide you with timely service, we are hiring more employees. I expect your order to arrive next week. Due to the inconvenience caused, we will waive the shipping cost.
Despite our efforts to resolve the situation, you may request the cancellation of your order, and we will issue a full refund.
Finally, I want to apologize again for the delay. Please do not hesitate to contact me if you have any further questions.
Yours sincerely,
Email Requesting a Salary Increase
From: worker@company.com
To: boss@company.com
Subject: Meeting
Dear Madam,
I am writing to request a meeting to discuss my current salary.
I have been working in the sales department for five years. During this time, my sales figures have consistently increased, but I have not received any compensation for my improved performance.
I enjoy my work and find it stimulating and rewarding. I also value the positive relationships I have with my colleagues. I am eager to learn and develop new skills, but it is necessary to review my current compensation.
I would appreciate the opportunity to discuss this matter with you as soon as possible.
Thank you in advance.
Yours sincerely,
Invitation to “Wedding Fair”
The Wedding Service Company invites you to visit our stand at the upcoming “Wedding Fair” on May 31st at the fairgrounds. Our stand, number 123, is located on the ground floor.
At our stand, you can discover the latest trends to make your special day unforgettable for you and your loved ones.
We offer comprehensive services to help you plan every detail of your wedding. We have a network of over 220 suppliers, including:
- Restaurants
- Wedding menus
- Attire
- Bridal bouquets
- Photographers
- Videographers
- Honeymoon trips
- Luxury hotels
- Gifts
By visiting our stand, you will be entered into a draw for a trip for two to the Dominican Republic.
Furthermore, if you book your wedding with our company during the fair, you will receive complimentary wedding photos and video, as well as a Rolls Royce for transportation to the restaurant.
We are also offering significant discounts during the fair, along with tastings of wedding menus, bridal cakes, and virtual tours of restaurants.
Please visit our website to view all the products and services offered by our company. You can also find the schedule of events and special offers available during the fair.