Personnel Department: Functions, Roles, and Manager Qualities

Posted on Feb 1, 2025 in Tourism

Functions of the Personnel Department

Integration

  • Admission and Employment
    • Includes recruitment, selection, hiring, and onboarding of staff.
  • Training
    • Includes training, mentoring, and development for workers, supervisors, and managers.
  • Health, Safety, and Industrial Medicine
    • Social Security provides workers with these services.

Direction

  • Raising Staff Morale
    • Utilizes methods such as periodic and exit interviews, records, and incentives.
  • Labor Relations
    • Handles business aspects of collective bargaining from the Personnel Administration perspective.
  • Provision of Social Welfare Services or Additional Fundraising Wage
  • Wage and Salary Administration
    • This is a core part of Personnel Management.

Control

  • Personnel Records
    • Includes structuring and managing files, data banks, cards, and indexes of all staff aspects.
  • Personnel Audit
    • Includes systems for tracing, in-house and externally, the state of personnel functions and systems.

Qualities and Qualifications of the Personnel Manager

Aptitudes

  1. Understanding of human behavior
  2. Intelligence: Ease and speed of comprehension in human addiction problems
  3. Practical judgment
  4. Observant spirit

Knowledge

  1. General culture
  2. Experience in dealing with staff and workers
  3. Industrial and commercial knowledge

Moral Qualities

  1. Sense of responsibility
  2. Industry
  3. Wisdom and serenity
  4. Decisiveness combined with caution
  5. Righteousness

Social Qualities

  1. Interpersonal skills
  2. Ability to converse
  3. Pleasant personality

Physical Qualities

  1. Integrity and normality
  2. Appropriate age

Functions of the Director of Personnel

  1. Formulates personnel objectives, subject to discussion with executives; obtains approval from the General Management.
  2. Contributes to implementing and managing the industrial relations policy of the company.
  3. Supervises the selection and hiring of staff.
  4. Identifies and applies, in accordance with legal advisors, individual and collective employment contracts.
  5. Develops and implements compensation administration systems based on job evaluations and merit.
  6. Develops matrices and applies and administers individual sheets, constituting the staff file across the company.
  7. Develops, participates in, and supervises training programs at all levels.
  8. Collaborates in the organization and scheduling of boards, both for management and production or sales.
  9. Coordinates and supervises service programs and social assistance, evaluating the performance of this department.
  10. Supervises the work of the Time Control Office.