Quality Management Key Concepts and Practices
Quality Management Fundamentals
Customer Perceived Quality
1.1 The customer perceived quality is a concept:
- b) Subjective
Improving Competitiveness
1.2 What is the factor most influential in improving the competitiveness of a company?
- a) Establish a System of Quality Management
Statistical Process Control
1.3 Who was the promoter of the implementation of Statistical Process Control?
- c) Walter A. Shewhart
Deming’s 14 Points
1.4 What Authority as identified in which 14 points must be based an organization to achieve quality?
- a) W. Edwards Deming
Mandatory Product Requirements
1.5 The mandatory requirements must have a product that will cover areas of:
- b) Security
Modern Quality Management Systems
1.6 The quality management systems today are based on:
- a) The team of the entire organization
Quality Assurance Definition
1.7 How is called the quality system that is based on the systematic efforts to get reassurance that a product will satisfy the requirements for which it was planned?
- c) Quality assurance
Competitive Advantage and Quality
Company Competitiveness
2.1 A company is more competitive if:
- c) Identifies and meets the needs of its customers at the lowest possible cost.
Product Traceability
2.2 What is the name of the technique that gives us the power to trace a product from its origin until it reaches the consumer?
- b) Traceability
Continuous Quality Improvement
2.3 How do you call all those actions that achieve a continuous quality improvement?
- c) Continuous Improvement
Total Quality Scope
2.4 The total quality concerns:
- a) All activities of the organization
Customer Satisfaction Responsibility
2.5 What department is responsible for keeping track of customer satisfaction?
- b) The Department of Quality
Standards and Certification
Normalization in Spain
3.1 The normalization is done in Spain:
- c) AENOR
Quality Management Standard Verification
3.2 How can you call the action of checking whether a company meets a certain standard of Quality Management?
- b) Certify
Certification Body Verification
3.3 What makes entity in Spain responsible for verifying that certification bodies carry out their function with warranties?
- a) ENAC
UNE-EN-ISO 9001 Application
3.4 UNE-EN-ISO 9001 applies to:
- b) System Certification Quality Management
UNE-EN-ISO 14001 Application
3.5 The UNE-EN-ISO 14001 applies to:
- a) Certification of Environmental Management Systems
Inspection Entities Role
3.6 The inspection entities engaged in:
- a) verify compliance with the rules of legal character in security matters.
National Measurement Standards
3.7 Where are the national standards of measurement?
- a) Spanish Center of Metrology
AENOR as Sole Certification Body
3.8 Would AENOR is the only certification body in Spain?
- c) No, there are many other
European Standards Acronym
3.9 corresponds to the acronym for:
- b) European Standards
Creation of UNE Rules
3.10 The UNE rules are created:
- a) Technical Committees of Standardization (CTN)
AENOR Certificate Requirements
3.11 The certificate of the Registrar of Companies AENOR get if you meet the requirements of the rule:
- a) UNE-EN-ISO 9001:2000
AENOR and IQNet
3.12 When a company gets AENOR, also get:
- b) IQNet
Certification for Persons in Spain
3.15 The organization that has the ability to extend Certification for Persons in Spain is:
- a) Spanish Association for Quality (AEC)
Product Specification Verification
3.16 What element is responsible for checking whether the properties of a product corresponding to the specifications?
- b) Testing laboratories
Instrument Measurement Verification
3.17 What element is responsible for checking whether the instruments measure testing laboratories correctly?
- b) Calibration Laboratories