Quality Management Models and Frameworks

Posted on Sep 5, 2024 in Other subjects

• EFQM Model: The objective of this model is to achieve results in relation to customer satisfaction, the organization’s own members, and, more generally, by having a positive impact on society. The way to achieve this goal is to maintain leadership in achieving quality, formulate strategies and policies, and design customer-oriented business processes, all based on adequate management of both material and human resources.
• Benefit: It becomes a very useful tool to set up a process to make periodic self-evaluations of these criteria.
• RADAR: Results / Approach / Deployment / Assessment / Review
• Criteria: Leadership / Policy and Strategy / People / Partnerships and Resources / Processes / Customers Results / People Results / Society Results / Key Performance Results
• Concepts: Results orientation / Customer focus / Leadership and constancy of purpose / Management by processes and facts / People development and involvement / Continuous learning, innovation and improvement / Partnership development
• Quality and Business Performance (MBQA):
  Rewards of Higher Quality:
  
  1. Greater Customer Loyalty
  2. Market Share Improvement
  3. High Stock Prices
  4. Reduced Service Calls
  5. Higher Price
  6. Greater Productivity
• Improve quality and productivity by: Helping to stimulate / Recognizing the achievements / Establishing guidelines and criteria / Providing specific guidance to
• Aims:
  
  1. To promote awareness of quality as an increasingly important element in competitiveness.
  2. To promote sharing of information on successful quality strategies and the benefits that are derived from implementing such strategies.
  3. To promote an understanding of the need for quality excellence
  Concepts:
  
  1. Quality is defined by the customer.
  2. Continuous improvement must be part of the management of all systems and processes.
  3. Companies need to develop goals, as well as strategic and operational plans to achieve quality leadership.
  4. Operations and decisions of the company need to be based on facts and data.
  Baldrige Award as a System:
  
  1. Leadership
  2. Strategic Planning
  3. Customer and Market Focus
  4. Information and Analysis
  5. Human Resource Management
  6. Process Focus
  7. Business Results
  Leadership: Leadership is the ability to inspire or influence people to make a full, willing, and voluntary commitment to accomplishing or exceeding organizational goals.
  Characteristics:
  
  1. Balanced Role Models
  2. Good Commitment
  3. Good Communication Skills
  4. Positive Influence
  5. Persistence
  Capacity to: Vision, integrity, competence (the sum of skills), and reliability.
  Principles:
  
  1. Visible, committed, and knowledgeable
  2. A missionary zeal
  3. Aggressive targets
  4. Strong drivers
  5. Communication of values
  6. Customer contact
  7. Organization
  Juran Trilogy:
  1. Quality Planning: Identify customers, identify the needs of these customers, develop products and services based on customer needs.
  2. Quality Control: Set standards, evaluate current performance, compare actual performance with performance goals.
  3. Quality Improvement: Identify specific methods or processes in need of improvement, establish teams responsible for specific improvement projects, provide teams with necessary resources and training.
  Models:
  Quality Model for Municipal Governments: A document containing the main operational features. It covers leading practices carried out by way of questions to increase reflection and creativity. It integrates organizations and proposes a general framework for evaluating processes and work systems.
• Shingo Quality Model: The purpose of this quality system is to eliminate defects that occur because of errors in the process. To achieve the goal of zero defects, Shingo proposes to combine two mechanisms: source inspections and poka-yokes.
  

Model for Quality Management: Setting the commitment of the governing body to work under a scheme of Directorate of quality and thus develop the planning process that will identify the factors that drive the achievement of the mission and vision. Deaming Model Award: Encourage systematic self-assessment using criteria established and recognized worldwide, promote cooperation between organizations (benchmarking), recognizing the efforts of organizations that contribute to the development of an organizational culture based on evaluation. European Model of Quality: Is a non-prescriptive model, which attempts to measure the excellence of organizations, across nine criteria, of which five are enablers, dealing with what organizations succeed in, and four are results that are the outcome of the facilitators. Modelo Mexican National Quality Award: Recognition granted in Mexico which is given annually to organizations that are distinguished by having the best management practices for Total Quality and therefore represent a model. It is the highest honor for Mexican organizations, which are distinguished by the quality of their strategy, operational excellence, and results of competitive sustainability.