RushCard Account Management and Security Procedures

Posted on Jan 7, 2025 in Mathematics

Login Credentials

  • Avaya: 130441 Pass: 1445
  • Windows: luis.colato Pass: G.T.A.07
  • Unirush: lcastillo1 Pass: Rushcard6
  • TSYS: lcastillo Pass: Colato0777
  • VT/Idology: lcastillo1 Pass: Colato0777

Contact Information

  • Dispute: Ext. 404009
  • Tier 2: Ext. 404003
  • Risk Department: 1-877-266-5939 risk@rushcard.com
  • RushCard: 1-866-787-4227
  • PIN IVR: 1-866-787-4150
  • Fax for MHR: 1-866-506-6329

Real-Time Alerts (RTA) Features

  • Deposit notification
  • Low Available Balance
  • Transactions above set limit
  • Close to Spending Limit
  • Rush BillPay
  • Budget Amount Exceeded
  • Customer Service Notification

ASK: Would you like to receive the alerts on a Daily or Weekly basis?

SEND THE WORD “ENROLL” TO: MYRUSH (697874)

Online Account Management

Visit www.rushcard.com to:

  • View Transaction History and Statements
  • Make card-to-card transfers
  • Make payments
  • Check Account Balance
  • Load GreenDot Money Pack to the card

Card-to-Card Transfer by Text Message

Send “16 Digits of card” $150

If more than 1 card add: “from last 4 of the card”

TO 697874

Direct Deposit

Direct Deposit is a completely free and convenient way to load money to your RushCard. Direct Deposit can be received from an employer or a government agency (in the form of assistance or benefits), including tax refunds.

Direct Deposit Setup

  • Routing Number: 021409169
  • Account Number: 16-digit card number or Deposit ID
  • Bank Name: JP Morgan Chase
  • Bank Address: P.O. Box 42482 Cincinnati, Ohio
  • Account Type: Checking

Direct Deposit Posting Time

It may take up to 2 pay periods after submitting the form to the employer or government agency for the first deposit to appear. This wait time depends on the employer or government agency’s payroll office. (Social Security could take up to 2 months.)

TSYS System

  • Events: See changes made to the account (address, blocked card, load, etc.)
  • Archives: View other changes made to the account
  • Failed Authorization: See failed transactions and the reason
  • Pending Hold: View any transactions that are pending (waiting on merchant to settle)
  • Fee History: View fee history.
  • View/Edit Profile: Process Level 2 and change Address, SSN, Date of Birth, Phone Number, Name Correction.

Merchant Hold Release

With Direct Deposit Under $100

  • Must have had the card active for 6 months
  • The account has 3 recurring Direct Deposits
  • Within the last 30 days
  • The amount is 50% or less than the lowest Direct Deposit of the 3
  • The hold amount is not more than $100

Verbal Merchant Hold Release

  • Verify with the customer the amount of the transaction and the name of the merchant
  • Check in the transaction description if the merchant has a Phone Number
  • Check the Phone Number in switchboard.com to validate information.
  • Call the merchant
  • Verify details of the transaction
  • Secure verbal authorization to release the hold
  • Release the Hold
  • Note who you spoke with and the authorization number

Fax Merchant Hold Release Over $100

  • Customer’s Name
  • Customer’s RushCard (last 4 digits)
  • Amount of transaction
  • Date/Time
  • Authorization Number (if applicable)
  • A statement authorizing us to release the hold
  • Name/direct phone number of contact
  • Signature of the person sending the fax.

Security Procedures

Step 1

  • Last 4 digits of Card Number
  • Last 4 digits of Social Security Number
  • First and Last Name

Step 2

ANI Match: Ask the customer how you can assist them (Go to Step 4)

ANI Didn’t Match: (Step 3)

Step 3 – Level 1 Authentication

  • Address
  • Home Number
  • Mobile Number
  • Email
  • Date of Birth

Ask only one, no more.

IF PASS: Step 4

IF NOT: Step 5

Step 4

Determine what the member is calling about.

  • Basic Info: Provide information
  • Change Anything on the account: Proceed to STEP 5

Step 5 – Level 2 Authentication

  • Secret Question
  • Security Question
  • Source of last Deposit
  • Plastic Type
  • VT/Idology

ANI Match: 1 Question

ANI didn’t Match: 2 Questions

PASS: Assist Member

FAIL:

ANI Match: Request Documents – Current Driver’s License or State ID, Social Security Card, Power of Attorney within 30 Days (Water Bill, Etc.)

ANI DIDN’T MATCH: Call customer