Everyday Conversations: Situations and Stories
Everyday Situations and Dialogues
Why Didn’t You Go Out Yesterday?
Why didn’t you go out yesterday? Well, I wanted to go to the beach, but the weather was really foul: it was cloudy and cold.
Party Crowd and Drink Shortage
How many people were there at the party? Too many, I’m afraid. There weren’t any drinks for everybody, can you imagine?
Lost and Found Concert Tickets
Yesterday I bought two tickets for tonight’s concert, but I lost them. Take it easy, I found them on the nightstand table.
Directions
Read MoreTOEIC Exam Practice: Answer Keys for English Proficiency
TOEIC Model II Answer Key
Part 1: Multiple Choice Questions (1-40)
- 1-B
- 2-B
- 3-D
- 4-B
- 5-D
- 6-B
- 7-C
- 8-B
- 9-D
- 10-A
- 11-A
- 12-A
- 13-A
- 14-B
- 15-B
- 16-C
- 17-A
- 18-C
- 19-B
- 20-B
- 21-A
- 22-B
- 23-A
- 24-A
- 25-B
- 26-A
- 27-A
- 28-B
- 29-A
- 30-C
- 31-A
- 32-A
- 33-B
- 34-C
- 35-C
- 36-A
- 37-A
- 38-B
- 39-B
- 40-C
Part 2: Short Answer Questions (41-55)
- 41- In a supermarket
- 42- The location of a product
- 43- He will help the woman locate an item.
- 44- Attending a concert.
- 45- He finished an article.
- 46- At 8:00
- 47- At a resort
- 48- Lifeguard
- 49- Proof of certification
- 50- On Thursday
- 51- Biking
- 52- It is an interesting
Business Terminology and Financial Language
Business and Finance Terminology
Company Structure and Departments
- Organisation: Subsidiary, Factory/Plant, Call Centre, Service Centre, Headquarters, Distribution Centre, Warehouse, Outlet.
- Research & Development: Carry out research (R&D).
- Customer Service: Deal with complaints.
- Human Resources: Train staff.
- Sales and Marketing: Run advertising campaigns.
- Production: Operate assembly lines.
- Finance: Keep records, manage finances.
- Legal: Draw up contracts.
- Public Relations: Issue press releases.
- IT:
Practical Business English: Letters, Biographies & Dialogues
Job Application: Receptionist Position
I am writing to apply for the receptionist position at Cetursa Sierra Nevada, which I saw advertised on your website. I believe that my positive attitude, coupled with my experience working as a receptionist in other offices, makes me an excellent candidate for this role.
For the past seven years, I have worked as part of a great team at the front desk of a multinational corporation. I possess strong communication, organizational, and administrative skills. I
Read MoreEffective Complaint Letters: Resolve Customer Service Issues
This document provides examples of effective complaint letters and useful phrases to help you address customer service issues.
Complaint Letter 1: Newtown Sports Centre Experience
Dear Sir/Madam,
I am writing following a recent visit to the Newtown Sports Centre to express my disappointment with the service I received.
Key Issues Encountered:
- Staff Knowledge: Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice on choosing
English Verb Tenses: Rules, Usage, and Examples
| TENSE | USE | KEY WORDS | EXAMPLES |
|---|---|---|---|
PRESENT SIMPLE (Add ‘-s’ for third person singular) (Auxiliary: do/does) |
|
| I often play football. He goes to the cinema once a week. Water boils at 100ºC. I don’t remember his name. |
PRESENT CONTINUOUS (‘to be’ in present + V-ing) |
|
| He |