Effective Business Communication: Examples & Templates
First Contact
Dear [Name],
Your training manager has asked me to write to you about organizing professional language training for your company, either in [Location 1] and/or in [Location 2]. I will call you at the end of the week, but in the meantime, if you have any queries, please call me on [Phone Number] or send me an email.
Sincerely,
Formal Message
Dear [Name],
I am writing to inform you and your staff that we are relocating our offices to [New Address]. We will close on [Date] and will reopen in
Read MoreMastering English Grammar and Usage
Modal Verbs
It’s possible: could. It’s impossible: couldn’t. Perhaps it’s probable: may, might. It’s necessary: have to. It’s unnecessary: don’t have to. It isn’t necessary: you needn’t go. It was wrong, it was a mistake, it was a waste of time: you shouldn’t have. To know how: can. To be obliged: must.
Deduction
I’m sure he isn’t: can’t. I don’t think he is: can’t. I’m sure he is: must. I think he is: must.
Tense Changes in Reported Speech
Present Infinitive without to becomes Past Present perfect.
- Play
Mastering English: Connectors, Tenses, and Formal Letters
Essential English Connectors and Their Meanings
- Actually: en realidad, exactamente
- All the same: sin embargo
- Also: también
- Although: aunque, a pesar de
- Apparently: al parecer
- As: como, tal como
- As… as…: tan … como
- As a result: así
- Because: porque, a causa de
- Because of: debido a
- Both … and …: tanto … como …
- But: pero
- Consequently: por consiguiente
- Currently: actualmente
- Finally: al fin, finalmente
- For: ya que, pues
- Fortunately: afortunadamente
- Furthermore: además
- However: no obstante, ahora bien
- If:
Business Communication and Marketing Essentials
Telephoning: Connecting
– Hello, you’ve reached the marketing department. How can I help you?
– Yes, can I speak to Rosalind Wilson, please?
– Who’s calling, please?
– It’s Richard Davies here.
– Certainly. Please hold, and I’ll put you through.
– Thank you.
– Hello, marketing. How can I help?
– Could I speak to Jason Roberts, please?
– Certainly. Who shall I say is calling?
– My name’s Mike Andrews.
– Just a second – I’ll see if he’s in. Hello Jason, I’ve got Mike Andrews on the phone for you… Ok – I’ll
Read MoreMastering English Grammar: Common Mistakes and Sentence Structure
Present Perfect vs. Simple Past
- We have worked here for three years. (Corrected: We started working here three years ago.)
- I have never been on a plane before. (Corrected: This is the first time I’ve been on a plane.)
- That’s strange! My pen has disappeared. (Corrected: That’s strange! My pen isn’t here.)
- Nicky and Jan have left this school. (Corrected: Nicky and Jan aren’t at this school any more.)
- I just saw a friend of yours. (Corrected: I saw a friend of yours a few moments ago.)
- I haven’t finished
Security Systems, Office Procedures, and Customer Service Best Practices
Security Comparisons and Office Procedures
Security Camera Clarity and Privacy
Is the Secure Now as cheap as the Shred-It? The Secure Now is as cheap as the Shred-It. Is the top security as large as the Secure Now? The top security is as large as the Secure Now.
- This security camera isn’t clear enough.
- In my opinion, she is too young.
- Is this room private enough for a Board of Directors meeting?
- We’re not going to buy this alarm system; it’s too expensive.
- The catalog is not attractive enough; we have