Essential HR Knowledge: Recruitment, Hazards, and Conflict Resolution
Occupational Hazards and Data Collection Fundamentals
What is an Occupational Hazard?
An occupational hazard is something unpleasant that you may suffer or experience as a result of doing your job.
Which two methods are used to obtain data?
The two primary methods used are Interview and Survey.
Recruitment and Candidate Selection Processes
Defining Active Recruitment
In active recruitment, we look for candidates in social networks to cover that position.
Why is the Interview Process Crucial?
The interview
Read MoreStrategic Frameworks for Sustaining Competitive Advantage and Innovation
Assessing Sustainable Competitive Advantage Sources
We assess the sources of sustainable competitive advantage using:
- VRIO Framework
- SWOT Analysis
Apple’s Sustainable Competitive Advantage
Sources of Apple’s Competitive Advantage (CA)
Why Apple’s CA Has Been Sustainable (VRIO)
Apple’s resources and capabilities are:
- Valuable
- Rare
- Inimitable (Difficult to copy due to factors like:)
- Legal mechanisms (e.g., patents)
- Path dependence / Time compression diseconomies
- Causal ambiguity
- Social complexity / Interdependencies
Understanding Customer Behavior and Classification
What is a Customer?
A customer is any individual or entity that purchases goods or services from another, either occasionally or regularly. The customer is at the core of any commercial activity, as there can be no sales, revenue, or viable business without them.
In marketing and customer service, a customer is considered not only a buyer but also someone who expects a satisfying experience, appropriate service, and added value for their choice.
Customer vs. Consumer Distinction
The customer does not
Read MoreKey Concepts in Industrial Relations and Marketing Strategy
Industrial Relations and Workforce Management
Trade Union Definition and Purpose
Trade Union: An organization formed by a group of workers that represents their interests.
Key Reasons for Joining a Trade Union:
- Strength in numbers.
- Negotiating pay on behalf of its members.
- Representing workers in grievances with management.
- Providing advice if dismissed or made redundant.
- Offering advice if unfairly treated.
- Working towards improved working conditions.
Example: National Union of Teachers (NUT).
Types of Trade
Read MoreToyota Prius: Features, Marketing, and Market Impact
Toyota Prius: A New Generation of Hybrid Vehicles
Good afternoon, my name is Aday Bureau, and I will be speaking about the new Toyota Prius. Please hold all questions until the end of the presentation.
This presentation consists of six parts:
- Product Introduction
- Marketing Objectives
- Macro-Environment
- Micro-Environment
- SWOT Analysis
- Market Research
The Evolution of the Prius
When someone talks about new cars that respect the environment, the Toyota Prius often comes to mind. This Toyota model was launched
Read MoreManagement Frameworks, InfoSec Principles, and Project Execution
Management Characteristics and Approaches
Traditional Management Functions
Management theory often utilizes two primary approaches:
- POSDC: Planning, Organizing, Staffing, Directing, Controlling
- POLC: Planning, Organizing, Leading, Controlling
Core Management Functions (POLC)
Planning
The process that develops, creates, and implements strategies for the accomplishment of objectives. The planning process begins with the creation of strategic plans for the entire organization, then divided up into planning