Sales, Marketing, and Tech Terminology
Key Sales and Marketing Roles
- MDR (Market Development Representative): Follows up on inbound leads and sets up meetings with Account Executives (AEs).
- SDR (Sales Development Representative): Initiates conversations with potential clients through outbound actions.
- AE (Account Executive): Develops Sales Qualified Leads (SQLs) through a series of meetings.
- ONB (Onboarding): Onboards a client and achieves initial use of the product or service.
- CSM (Customer Success Manager): Ensures recurring use of the
Wells Fargo Ethical Crisis: A Case Study
Wells Fargo Ethical Dilemma
The Wells Fargo dilemma revolves around intense pressure on employees to meet unrealistic sales targets, leading them to engage in unethical practices, such as opening fraudulent accounts. Employees had to choose between meeting sales targets to secure their jobs or adhering to ethical standards, possibly facing job insecurity.
Managerial Indifference
Managers turned a blind eye to fraudulent practices, fostering a culture where unethical behavior was normalized.
Violation
Read MoreData-Driven Transformation: Strategies, Examples, and Metrics
1. AI and Data: A Symbiotic Relationship
The more data you have, the higher the quality and the more powerful and effective your AI or data-driven initiatives will be.
AI Example: Building a self-driving car requires vast amounts of data to train its system, such as:
- Images and videos of roads and traffic signs (visual data)
- Lidar and radar sensor readings to gauge distance and surroundings (sensor data)
- Maps and GPS coordinates for location (spatial data)
This data is used for machine learning algorithms.
Read MoreDigital Marketing and User Experience Essentials
Digital Marketing and User Experience
Collaborative Economy: Interaction between two or more subjects, usually through digital media, satisfying needs.
Digital Marketing: The method of marketing through the internet, with resources and tools to achieve some kind of conversion. Online marketing is a form of advertising, communication, and public relations.
Characteristics:
- Measurable: We can know visualizations, users, visits, and leads.
- Interactivity: Greater link between the user and the network.
- Segmented:
Market Research and Segmentation Strategies
Market Share
Market share indicates the proportion of total sales a company has within a market. It’s calculated as follows:
Market Share = (Company’s Sales / Total Market Sales) * 100
Market Research
Market research involves collecting, processing, and analyzing information about the general environment, competition, and consumers.
Phases of Market Research
- Definition of the research objective (what you are trying to find out and where you want to go).
- Design of the research model (how the investigation
Digital Marketing, AI, SEO, and Business Strategies
Exam 1
Q1) Performance Marketing & Direct Marketing
Awareness: Performance Marketing (PMK) 70% to reach a broader audience through social media/search ads. Direct Marketing (DMK) 30% to build initial interest in products with targeted email campaigns.
Consideration: PMK 60% to retarget potential customers, helping maintain visibility and keep the brand top-of-mind for potential customers evaluating their options. DMK 40% to deepen engagement through lead nurturing emails.
Decision: PMK 50% to focus
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