Understanding Workplace Dynamics and Employee Psychology
Workplace Values and Attitudes
Commitment Types (CAN)
Employee commitment can manifest in different ways:
- Continuance: Staying because leaving is too costly. Example: “I can’t afford to lose my benefits.”
- Affective: Staying because of emotional attachment. Example: “I love this company.”
- Normative: Staying out of obligation or a sense of duty. Example: “They trained me, I owe them.”
EVLN Model: Reactions to Dissatisfaction
The EVLN Model describes common employee reactions to workplace dissatisfaction:
Read MoreUnderstanding Workplace Dynamics: OB Principles
- Challenges and Opportunities in Organizational Behavior
In today’s workplace, there are many challenges and opportunities in the area of Organizational Behavior (OB). Understanding OB is more important than ever for managers, as organizations are changing at a much more rapid pace than historically seen.
- Responding to economic pressures
- Responding to globalization
- Managing workplace diversity
- Improving customer service
- Improving people skills
- Working in networked organizations
- Enhancing employee well-being
Essential Organizational Behaviour Concepts & Theories
Essential Organizational Behaviour Concepts
Class 2: Introduction to OB
Definition: The study of how individuals, groups, and structure affect behavior in organizations.
Foundations of OB:
- Multidisciplinary
- Contingency (it depends)
- Multiple levels (micro, meso, macro)
- Open systems
Workplace Challenges:
- Individual: Motivation, satisfaction
- Group: Diversity, conflict
- Organizational: Globalization, ethics, new technology
Class 3: Personality & Emotions
Big Five Personality Traits (CANOE):
- Conscientiousness
- Agreeableness
- Neuroticism
- Openness
Organizational Behavior Essentials: Trust, Justice, Teams, Culture, Influence
1. Trust, Justice, and Ethics in Organizations
Trust: Building Positive Workplace Relationships
Trust is the willingness to be vulnerable to a trustee based on positive expectations. It is crucial for effective workplace functioning.
Types of Trust:
- Disposition-based Trust: Rooted in an individual’s personality, reflecting a general propensity to trust others.
- Cognition-based Trust: Developed through rational assessment of a trustee’s:
- Ability: Competence and skills in a particular area.
- Benevolence: Belief
Effective Team Leadership Strategies
Keys to Successful Team Leadership
Positive Work Environment
Encourage teamwork, trust, and open communication. Example: Welcome new team members warmly.
Employee Development
Help team members grow and learn from mistakes for future and personal growth. Example: Coach someone after an error to improve next time.
Encouraging Teamwork
Recognize good work to build confidence and trust, which motivates the team. Example: Praise the team for great results.
Knowledge Management
Share what you know and learn from
Understanding Motivation Theories and Compensation Strategies
Motivation Theory: Motivational Theory and Compensation
Reinforcement Theory: Comes from the field of psychology and holds that behavior is caused by chains of antecedents and consequents. Antecedents are factors in the environment that cue someone to engage in a specific behavior. Consequents are results associated with specific behaviors.
Goal-Setting Theory: Is grounded in cognitive psychology and holds that behavior is motivated by choices. Goals improve performance through four specific motivational
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