Quality and Sustainability in the Hospitality Industry
Quality Management in Hospitality
Total Quality Management (TQM)
TQM is a comprehensive approach to improving quality within an organization. This management philosophy focuses on long-term success through customer satisfaction. Key principles include:
- Customer Focus: Exceeding customer expectations.
- Continuous Improvement: Using the PDCA (Plan, Do, Check, Act) cycle.
- Total Employee Involvement: Encouraging responsibility for quality at all levels.
- Process-Centered Approach: Optimizing key processes.
- Integrated
E-Governance: Concepts, Evolution, Issues, and Applications
E-governance
- E-governance refers to the use of electronic communication technologies, such as the internet, to provide and improve government services, engage citizens in the democratic process, and increase government transparency and accountability.
- This can include online services for citizens, such as filing taxes or accessing government benefits, as well as communication and collaboration tools for government officials.
- The goal of e-governance is to improve the efficiency, effectiveness, and
Management Styles, Leadership, and Organizational Culture
Management Styles
- Country Club Management: Thoughtful attention to the needs of people, a comfortable, friendly organizational atmosphere, and work tempo.
- Team Management: Work accomplished by committed people; interdependence through a common stake in the organization’s purpose leads to relationships of trust.
- Middle-of-the-Road Management: Adequate performance is possible through balancing the necessity to get out work and maintaining the morale of people at a satisfactory level.
- Authority-Compliance
Airport Terminals: Design and Function
The terminal is the building that serves as a link between air and land transportation. It includes passenger treatment systems, baggage handling facilities for airlines, and service and shopping areas.
An airport can have one or many terminals and concourses, depending on the size of the airport, but they all serve the same functions. Inside the terminal building, passengers can buy tickets, transfer luggage, and go through security and immigration.
Terminal Types
Finger Pier Terminal
(Examples: Large
Corporate Governance, CSR, and Social Marketing: Strategies and Concepts
Definition of Corporate Governance
Definition: Corporate governance encompasses the systems, rules, relationships, processes, and tools designed for the fair and efficient management of an organization.
1.1. Agency Theory
- Info Asymmetry
- Moral Hazard
- Conflict of Interest
- Difficult Monitoring
- Principal-Agent Problem
1.2. Definition and Functions of the Board of Directors
The board of directors acts as the link between managers and investors, crucial for good corporate governance and investor relations. Its
Read MoreMastering English Tenses and Grammar: A Comprehensive Review
English Tenses and Grammar Review
Present Simple
- Affirmative: They play tennis every day.
- Negative: We don’t enjoy classical music.
- Interrogative: Does he often chat on the internet?
Present Continuous
- Affirmative: They are listening to music now.
- Negative: I‘m not studying at the moment.
- Interrogative: Are they chatting on the internet now?
Used To
- Affirmative: I used to live in London.
- Negative: She didn’t use to be thin.
- Interrogative: Did you use to go to this school?
Past Simple
- Affirmative: He performed