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Site Communication Processes and Safety in Mid-Rise Construction
1. Site Communication Processes
1.1 Site Communication and Quality Management
Site communication processes are established and managed to comply with organisational quality management requirements.
1. Why are communication skills important?
Effective communication is critical for maintaining sound working relationships, which in turn, contributes to a safe work environment. Clear communication processes are also integral to achieving organisational quality management requirements.
2. What are communication
Read MoreDisruptive Technologies & Business Model Innovation in the Digital Age
Lesson 5: Disruptive Technologies
A) Blockchain
Blockchain is a public and distributed registry shared among all participants in a peer-to-peer network. Each block is linked to the previous one, making it impossible to edit one block without editing the following one, thus having no single point of failure.
a) Structural Features:
- Distributed ledger
- Consensus
- Cryptography
- Flexibility
b) Two Kinds of Blockchain:
- Permissionless or public blockchain
- Permissioned (public or private) blockchain
c) Blockchain Components:
Read MoreIntroduction to Customer Relationship Management (CRM)
Chapter 1: Introduction to CRM
1. What is CRM?
Customer Relationship Management (CRM) is the process of managing all interactions and data a company has with its leads, customers, partners, and suppliers. It is an integrated approach to:
- Identify
- Acquire
- Retain customers
A customer-oriented strategy involves collecting and using customer data to develop:
- More value for customers (added value)
- More information for a more competitive strategy
2. What is Marketing?
Marketing is the process by which companies
Read MoreProduct Development Process and Organization
Chapter 2 – Product development process and organization
A well designed development process is useful for the following reasons
Quality assurance – by having a specific plan with phases, we know that the quality of the resulting product will be good
Coordination – helps to define roles of each player
Planning – timing helps to anchor the schedule
Management – a manager can help to identify problem areas
Improvement – review helps to improve future processes
6 phases of the generic development process
Read MoreDesign Thinking: Observation, Research, and POV
T.5: Observing and Researching Stage
Goal
Confirm our assumptions about our target group, which can be adjusted or changed. Also, we need to learn as much as possible about the user and their needs or desires.
Researching, Observing, Empathizing Process
- Problem statement draft/design challenge draft
- Empathizing with customers
- Collecting primary and secondary data
- Data analysis
- Data interpretation
- Validate design hypothesis and generate new ones
Steps to Follow to Collect Data
- Data about potential users’ profiles: