Quality Management and Capacity Planning in Operations
Quality Management
Total Quality Management (TQM)
Managing the entire organization to excel in all dimensions of products and services important to the customer, including design and consistent production.
Malcolm Baldrige National Quality Award
Helps companies review and structure their quality programs.
Types of Quality
- Design Quality: The inherent value of the product in the marketplace, a strategic decision for the firm.
- Conformance Quality: The degree to which the product or service meets design specifications.
Effective Communication: Process, Barriers, and Scope
Effective Communication
What is Communication?
Communication is the process of transferring information from one point to another. It involves a sender encoding a message, transmitting it through a channel, and a receiver decoding the message. Effective communication ensures that the intended meaning is understood by the recipient.
Types of Communication
- Verbal Communication: Spoken words, including face-to-face conversations, phone calls, radio, and television.
- Non-Verbal Communication: Body language,
Project Management: Elements, Tools, and Techniques for Success
Elements of Project Mangement:
Complete whatever tasks are required by the project, do so within a specified time frame, and work with the available resources.
SSS
Elements mnemonic Scope sets limits on what the team must accomplish for deliverables. Scheduling defines time limits for completion. Spending limits available resources aqnd how they man be applied to the project.
Design Reviews
Long meetings where the team presents its problem and design choices to an audience of technical professionals,
Read MoreEffect of Building Orientation on Additive Manufacturing
The building orientation affects the additive manufacturing processes in:
- Generation of support
- Building time and energy consumption
- Surface roughness
- Internal stress built up
Forms of Feedstock for Additive Manufacturing
The feedstock for additive manufacturing can be in the forms of:
- Liquid
- Solid (wire or sheet)
- Powder
Purpose of Slicing for Additive Manufacturing
The slicing process is to obtain the geometry of 2D layer of a complex 3D part at different z locations.
Functions of Support in Additive Manufacturing
The
Read MoreCargo Ship Types and Stowage: A Comprehensive Guide
According to cargo type, there are various types of cargo ships:
Types of Cargo Ships
Bulk Carriers
These ships transport unpackaged bulk cargo such as coal, cement, and sugar.
- Coal Carriers: Transport coal.
- Cement Carriers: Transport cement.
- Sugar Ships: Transport sugar (azucar).
Tankers
These ships transport liquid cargo in bulk.
- Crude Tankers: Transport crude oil.
- VLCC (Very Large Crude Carriers): Carry 200-300 million tons.
- ULCC (Ultra Large Crude Carriers): Carry 300-600 million tons.
- Chemical Tankers:
Experienced Help Desk Administrator & Electronics Technician | Bobbi Olver
Bobbi Olver
216 Columbia St.
Adams, MA 01220
bobbi.olver@gmail.com – 843-259-9377
SKILLS
Computer literate, team leadership, ability to solder to mil-std-2000A, hand assembly, quality control inspection,
ability to work independently.
WORK EXPERIENCE
Help Desk Administrator
GP Strategies Corporation – Pittsfield, MA – February 2016 to September 2017
* Provide first and second level support for all incoming requests via telephone and email.
* Manage the day-to-day operations of a help desk.
* Identify, research,