Quality Management: Principles, Policy, and Improvement
The 8 Principles of Quality
Customer-Oriented Organization: To satisfy customer requirements and strive to exceed their expectations.
Leadership: Create and maintain an internal environment to achieve the objectives of the organization.
Staff Participation: Ensure that staff skills are used to benefit the organization.
Process Approach: Obtain efficient results when activities and resources are managed as a process.
System Approach to Management: Identify, understand, and manage interrelated processes
Read MoreUnderstanding ISO 9000 Standards for Quality Management
ISO 9000: Quality Management Fundamentals
ISO 9000: This standard, entitled “Quality Management. Fundamentals and vocabulary,” describes the basics of quality management systems and specifies the terminology used within them. Its application can be extended to all organizations seeking to improve through the implementation of a quality assurance system, aiming to increase trust and client satisfaction in their products or services. It identifies eight principles of quality management:
- Customer focus
- Leadership
- Staff
Quality Management System Documentation Essentials
Records
Records are documents used to demonstrate compliance with requirements and the effective operation of the Quality Management System (QMS). They must be readily available for customer review as contractually agreed, serving as a form of product traceability. Data from records can be used for statistical studies, providing insights into process capability and control. Auditors rely on records to verify compliance with activities described in procedures and instructions.
Work Instructions
Work
Read MoreMetrology, Traceability, and Quality Assurance
Action – Metrology – Traceability
- Size: Lets you know when something is done consistently with previously established specifications and requirements.
- Tools for statistical quality control (QC).
- Calibration: To measure with the required accuracy, reliable measurement instruments are necessary. Calibration verifies that these instruments measure within an acceptable margin.
- Traceability: The ability to find and track a product through all stages of production, processing, and distribution, as well as
ISO 9001: Quality Management Principles and Implementation
Principles of Quality Management
The principles of quality management include a customer-centric focus, leadership, employee engagement, process optimization, continuous improvement, evidence-based decision making, relationship management, and a systemic approach to management, all aimed at ensuring consistent quality and customer satisfaction within an organization.
ISO 9001 Standard Defined
ISO 9001 is an international standard defining requirements for a Quality Management System (QMS), ensuring
Read MoreSustainable Tourism Management: Gastronomy, Culture, Urban, Maritime
Managing Gastronomy Tourism
Establish a strategy to keep the quality, variety, and uniqueness of local products and gastronomy heritage.
- Develop guidelines to create gastronomic tourism products.
- Define the participation of gastronomic tourism in building the image and brand of the destination.
- Use key factors such as popular chefs, food guides, events, media, and the internet.
- Establish strong cooperation between all actors involved (public and private together).
- Promote training, knowledge, and research