Total Quality Management, Audits, and the EFQM Model
Total Quality Management
Total Quality Management (TQM) provides a quality culture necessary to achieve continuous improvement. TQM shapes an organization, focusing on quality and involving all members. The goal is to achieve long-term success through client satisfaction and benefits for all organization members and society.
Total Quality Excellence
Total Quality Excellence is a strategy whose objective is for the organization to meet the balanced needs and expectations of all stakeholders. The main
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