Hotel Sales: Strategies, Channels, and Customer Engagement
What is Sales?
Sales is more than just exchanging money for products or services. It’s the art of understanding and empathizing with the customer’s feelings and thoughts. Selling involves solving problems, building relationships, educating guests, providing confidence, and creating value perceptions.
Distribution Channels
- OTA = Booking, Expedia
- TA = Travel Agencies (e.g., Viajes El Corte Inglés)
- Hotel website, phone/mail
- Metasearch tools = Tripadvisor, Google Maps
- Loyalty programs, social media
Classify
Read MoreFixed-Term Work: Non-Discrimination & Abuse Prevention
Fixed-Term Work: Key Principles
If there is no comparable permanent worker in the same workplace, the comparison is made by reference to the applicable collective agreement or, in the absence of any applicable collective agreement and in accordance with legislation, collective agreements or practice.
Non-discrimination Principle
- As regards working conditions, workers with fixed-term contracts shall not be treated less favorably than comparable permanent workers solely because they have a fixed-term
Social Security in Spain: General and Special Schemes
Social Security Schemes in Spain
General Scheme of Social Security
Who is included in this scheme?
- Spanish workers employed in industry and services, and those normally engaged in business in the country.
- Employees and partners of capitalist corporations, even when they are members of its governing body, if the exercise of this charge does not involve the performance of the direction and management of the company or if they do not have control over it.
- Directors and managers of corporations who are not
Understanding Labor Unions and Worker Representation in Spain
A union is an ongoing partnership and non-profit organization, independent of employers, dedicated to the economic and social progress of its members. Unions are especially focused on the maintenance and improvement of working conditions through collective bargaining.
The right to freedom of association has two aspects:
- Positive: The right to unionize.
- Negative: No right to organize (meaning individuals cannot be compelled to join a union).
Most Representative Unions
Nationwide
Unions that have gained
Read MoreNursery Benefits and Working Hours Regulations
Nursery Benefits for Working Mothers
Nursery Obligation: Employers must provide or pay for nursery care for children of working mothers. This includes food for children while at the nursery, without reimbursement from the mother. Employers also cover transportation costs to and from the nursery.
Benefit Extension: The nursery benefit extends until the child reaches two years of age.
Multiple Employers: If a woman works for multiple companies, each employer must provide nursery benefits based on
Read MoreDay Labor and Employment Law in Spain: Rights and Regulations
Day Labor in Spain: Rights and Regulations
Daily Work and Weekly Pay
Day labor involves daily work, with the worker being paid weekly. This applies even if the work is temporary, weekly, or annually. Workers are entitled to weekly pay based on an average annual calculation. The number of ordinary working hours per day may not exceed nine.
Rest Periods
- Daily: Workers must have a minimum of 12 hours of rest each day between the end of one workday and the beginning of the next.
- Weekly: Workers are entitled