Essential Vocabulary and Phrases for the Tourism Industry
Essential Tourism and Travel Vocabulary
Accommodation and Hospitality
- Cater for: To provide what is needed or desired
- Vouchers: Certificates that can be used instead of money
- Booking: Reservation
- Brochure: Pamphlet
- Chambermaid: Hotel room cleaner
- Doorman: Hotel entrance attendant
- Fee: Payment
- Full board: All meals included
- Housekeeper: Head of cleaning staff
- Layout: Arrangement
- Lodging: Accommodation
- Overtime: Extra work hours
- Perk: Benefit
- Resort representative: Tour operator’s agent
- Sommelier: Wine waiter
- Tip:
Understanding Wage Structure and Employment Contracts
Understanding Wage Structure
The salary structure comprises two parts: the base salary and wage supplements.
- Base Salary: This is the fixed salary determined by working time (working hours, where performance is not considered). Remuneration may also be determined by work output, depending on the amount of work completed, not the hours worked.
- Salary Supplements: These are remunerations determined by specific circumstances, the situation of the enterprise, or worker characteristics.
Common Wage Supplements
- Seniority
- Transportation
- Extraordinary
Fire Department Callback Pay & Compensation Rules
Article 8: Callback Pay
Sec. 1: Callback for Shift and Non-Shift Employees
(a) Shift Employees:
- Minimum of three (3) hours pay at the overtime rate for callbacks while off duty or attending authorized fire department functions.
- Overtime rate for all additional time beyond three hours.
- If callback is three hours or less and contiguous with the start of a regular work schedule, the employee receives the minimum three hours callback pay before reverting to regular pay.
(b) Non-Shift Employees:
- Minimum of
Workplace Safety and Collective Redundancies: Legal Framework
Workplace Safety and Health: Employer and Employee Obligations
The policy framework is shaped by employers, employees, and their representatives, subject to the legal provisions implementing the Directive. States have an obligation to ensure adequate control and monitoring. Within this policy are:
1. Employer Obligations
General rules are:
- a) To ensure the safety and health of workers in all aspects of the job.
- b) The obligations of the workers do not affect the principle of employer liability.
- c) Possible
Hotel Sales: Strategies, Channels, and Customer Engagement
What is Sales?
Sales is more than just exchanging money for products or services. It’s the art of understanding and empathizing with the customer’s feelings and thoughts. Selling involves solving problems, building relationships, educating guests, providing confidence, and creating value perceptions.
Distribution Channels
- OTA = Booking, Expedia
- TA = Travel Agencies (e.g., Viajes El Corte Inglés)
- Hotel website, phone/mail
- Metasearch tools = Tripadvisor, Google Maps
- Loyalty programs, social media
Classify
Read MoreFixed-Term Work: Non-Discrimination & Abuse Prevention
Fixed-Term Work: Key Principles
If there is no comparable permanent worker in the same workplace, the comparison is made by reference to the applicable collective agreement or, in the absence of any applicable collective agreement and in accordance with legislation, collective agreements or practice.
Non-discrimination Principle
- As regards working conditions, workers with fixed-term contracts shall not be treated less favorably than comparable permanent workers solely because they have a fixed-term