Troubleshooting and Maintenance Essentials
1. Annex – Best Internet Technology
Question: What kind of technology is best suited to bring internet services to the facilities shown on the graph (see Annex)?
Answer: d) Satellite
2. Annex – Best Internet Technology
Question: What kind of technology is best suited to bring internet services to the facilities shown on the graph (see Annex)?
Answer: b) Fiber network cables
3. Configuring a Slave Optical Drive
Question: You asked a technician to install a second optical drive on a computer. The technician must configure the drive as slave. What should the technician do to achieve the desired configuration?
Answer: Use jumpers to configure the drive as a slave.
4. Retail vs. OEM NIC
Question: The purchasing department of the company ABC has the opportunity to acquire a retail version or an OEM version of a NIC. What are two points that the purchasing department should consider when choosing between the retail or OEM version? (Choose two.)
Answer:
- a) It is possible that installers should find the NIC drivers on the OEM’s website.
- d) It is possible that the OEM NIC lacks proper documentation.
5. Safe Lifting Techniques for Heavy Printers
Question: A new technician joined the IT team and is about to repair a heavy printer. What are two precautions to be taken to avoid injury when carrying the heavy printer into the service area? (Choose two.)
Answer:
- a) Avoid lifting the printer with the strength of your back.
- b) Lift the equipment using leg and knee strength.
6. Identifying Memory Chips
Question: The IT department requested a new set of memory chips to upgrade old laptops. An image of the memory chip was attached to the order to ensure the correct item is purchased.
Answer: SO-DIMM
7. Short-Range Technologies for Smart Phones and Portable Printers
Question: The ABC company’s sales team has been provided with smart phones and portable printers, as shown in the chart. What are the two short-range technologies that support these types of devices? (Choose two.)
Answer:
- A) Bluetooth
- B) Wi-Fi
8. Printer Configuration Override
Question: What kind of printer configuration method overrides any other settings?
Answer: Local
9. Windows XP Process Management
Question: What wizard in Windows XP allows the technician to schedule a process to run when specific criteria are met?
Answer: c) Scheduled Task
10. Wireless Network Security Precautions
Question: The designers of the company’s ABC network are designing a new corporate Wi-Fi network. What are two recommended precautions to implement for wireless network security? (Choose two.)
Answer:
- Using VPN connections for external access.
- Configuring WPA on the access points.
11. Scan Test Procedure
Question: After you scan an image, what is the next step to complete a scan test?
Answer: Visually compare the scanned image with the original document.
12. Windows Drive C:
Question: To what hard disk partition in Windows is drive C: typically assigned?
Answer: The first primary partition
13. USB 1.1 vs. USB 2.0 Speed
Question: A technician attempts to explain the difference between USB 1.1 and USB 2.0 in terms of speed to a user. The user has trouble comparing the two standards based on values expressed in Mbps. What explanation can the technician use to describe this relationship?
Answer: USB 2.0 is forty times faster than USB 1.1.
14. Managing Print Jobs During Printer Repair
Question: A network administrator informed you about a problem with the network printer. What is the best way to prevent print jobs from being added to the queue while the printer is being repaired?
Answer: Stop the print spooler service.
15. Battery Charging Risks
Question: What is the biggest risk associated with incorrect battery charging or poor battery management?
Answer: Fire or explosion hazard.
16. HTTPS Firewall Port
Question: Various messages sent to the network administrator reported that access to a secure server using HTTPS is failing. After checking the latest updates to the company’s firewall, the administrator discovers that the firewall is blocking HTTPS. What port must be opened to solve the problem?
Answer: 443
17. Network Authentication with Radio Communication
Question: A technician wants to ensure network authentication for all remote users. What security technology uses radio communication with the computer before accepting the username and password?
Answer: Key fob
18. Creating a Restore Point in Windows
Question: A company has a preventive maintenance policy that requires the creation of a new restore point on all computers every six months. How can a technician create a restore point?
Answer: Go to Start > All Programs (or Programs) > Accessories > System Tools > System Restore > Create a restore point.
19. Troubleshooting Scanner Issues
Question: A user reports that every time they scan a document, a black patch appears in the same spot instead of the scanned image. What could be causing the problem?
Answer: Dirty scanner glass or a foreign object obstructing the scan path.
20. Service Startup Type
Question: What startup type should be selected for a service that must run every time the computer starts?
Answer: Automatic
21. Wireless Network Suitability
Question: Which of these requirements suggests that a wireless network is the best solution?
Answer: The company’s offices are on the top floor of a historic building, and structural modifications are prohibited.
22. Laser Printer Damage
Question: Which components of a laser printer are normally subject to damage? (Choose three options.)
Answer:
- A) Fuser Assembly
- C) Pickup Rollers
- D) Transfer Roller
23. Disabling Automatic Updates in Windows
Question: A technician needs to prevent Windows from automatically downloading and installing patches on desktop computers. How can they disable this feature on company computers so updates can be evaluated before deployment?
Answer: Open Control Panel > System and Security (or Security Center in older versions) > Windows Update > Change settings and select “Never check for updates (not recommended).”
24. Secure Remote Connections
Question: The corporate security policy requires that all remote connections use only secure tunnels to transport data. What encryption technique ensures that data traveling through the public internet is as secure as if it were on the corporate LAN?
Answer: VPN
25. Best Internet Connection for a Branch Office
Question: A technician was asked to determine the best internet connection for a new branch office located in a metropolitan area. What connection would provide the greatest bandwidth and reliability at the lowest cost?
Answer: Fiber optic, or DSL if fiber is unavailable.
26. Printer Troubleshooting Steps
Question: After collecting user information regarding a printer failure, what are two actions to be performed? (Choose two.)
Answer:
- A) Ensure that all cables are connected correctly.
- C) Resolve any paper jams.
- D) Verify any print jobs stuck in the printer queue.
27. IEEE 1284 Standard Characteristics
Question: What are two characteristics of the IEEE 1284 standard? (Choose two.)
Answer:
- It defines bidirectional communication.
- The two primary operating modes are EPP (Enhanced Parallel Port) and ECP (Extended Capabilities Port).
28. Troubleshooting Slow Laptop Performance
Question: The production manager of a small company reports slow performance on a laptop. What should a technician try first to correct the problem?
Answer: Check for and close unnecessary running programs, and run a disk cleanup and defragmentation utility.