Troubleshooting Word Startup Errors: Add-in Compatibility Issues

When you start Microsoft Office Word, you may receive error messages that are similar to the following error messages:

Run-time error

Subscript out of range

Compile Error in hidden module module name

Visual Basic Error – Object doesn’t support this property or method

Cannot display the template add in template is not valid template name

Word cannot open this document template template name

Module name cannot be found

Command cannot be performed because a dialog box is open

Cannot open this file file name

The file cannot be opened

Microsoft VisualBasic – The macros in this project are disabled

The add-in template is not valid

This behavior occurs because an add-in in one of the startup folders is not compatible with Word.

To identify the add-in that may be causing the behavior, follow these steps:

1. Quit all Microsoft Office programs, including Word and Microsoft Outlook.
2. Open the following folder for depending on your version of Word.
   For Microsoft Office Word 2010:
   Program Files\Microsoft Office\Office14\Startup
   For Microsoft Office Word 2007:
   Program Files\Microsoft Office\Office12\Startup
   For Microsoft Office Word 2003:
   Program Files\Microsoft Office\Office11\Startup
   For Microsoft Word 2002:
   Program Files\Microsoft Office\Office10\Startup
   For Microsoft Word 2000:
   Program Files\Microsoft Office\Office\Startup
3. Move any files that are located in that folder to your desktop.
4. Open the following folder:
   Documents and Settings\username\Application Data\Microsoft\Word\Startup
5. Move any files that are located in that folder to your desktop.
6. Restart Word.

You can also troubleshoot Word startup issues by using the Support Template. For more information about how to use the Support Template, click the following article number to view the article in the Microsoft Knowledge Base: