Water Transport & Visitor Attraction Success Factors
Water-Based Transport
Types of Water-Based Transport:
Cruising
- Cruises are mainly concentrated on short sea journeys of about a week.
- The cruise product can take many forms, from small-scale specialist ships to gigantic mass-entertainment ships.
- Cruising has become a significant tourist industry; big cruisers are like floating resorts where guests can enjoy luxury and entertainment while moving towards multiple destinations.
- Companies are now offering bigger cruise ships, which bring economies of scale.
- The international market for cruising was about 18.3 million tourists in 2010, which involves an annual growth rate above 7% since 1990.
- The main cruise markets are the Caribbean and the Mediterranean, with Alaska and Northern Europe also popular during the summer season.
Ferries
- Ferries are used to cross water where it forms a barrier to travel.
- In some peripheral locations that have a highly seasonal tourist market, such as the Highlands and Islands of Scotland, the ferry service not only operates under public service grant to subsidize the operation but is also a vital lifeline to a scattered series of communities.
- The volume on these services is around 6 million passenger journeys a year, including nearly 2 million car crossings.
Pleasure Craft on Inland Waterways
- Jennings (2007) pointed out that there are around 20 million private pleasure craft globally, with over 12 million in the USA.
- In countries that have an industrial heritage based on canals and inland waterways, a significant vacation market has developed based on the former canal and waterways that were previously developed to serve the transport needs of a former era.
Factors Determining the Success of Visitor Attractions
- Professional management skills and the operator’s available resources
- The type of attraction or product offering
- Market demand for the product
- Ease of access from major routes and centers of tourists and resident populations
- Appropriate hours of opening
- Provision and quality of on-site amenities, such as parking, visitor center, signs and labels, shops, guides, refreshments, toilets, litter bins, seating, and disabled provision.
- Quality of service, including staff appearance, attitude, behavior, and competence
- The mood, expectation, behavior, and attitude of visitors
- Value for money
Ownership of Attractions
- Attractions are owned and managed by a range of organizations, trusts, and individuals, working in the public, private, and not-for-profit sectors.
- The attraction sector is dominated by large commercial ventures.
- A high level of state involvement in attraction funding is evident across Europe and in other parts of the world, like Canada, Singapore, and Malaysia.
- There is little public sector intervention in attractions in the USA.
Perception of Attractions
- Some visitors may perceive an attraction as such, but others may not.
- For example, sites associated with disaster and death have become tourism attractions, known as “dark tourism”.
- Whether a location such as the World Trade Center should be viewed as a visitor attraction poses an ethical and philosophical dilemma and is likely to be perceived differently by different groups of people.